Intel® FPGA Software Installation & Licensing
Installation and Licensing that’s includes Intel Quartus® Prime software, ModelSim* - Intel FPGA Edition software, Nios® II Embedded Design Suite on Windows or Linux operating systems.
Announcements
Intel Support hours are Monday-Fridays, 8am-5pm PST, except Holidays. Thanks to our community members who provide support during our down time or before we get to your questions. We appreciate you!

Need Forum Guidance? Click here
Search our FPGA Knowledge Articles here.
804 Discussions

we find a defect about that Program can't record I apply for intel web, but some information I don't know. We need to analysis ,please arrange RMA to us.

ZZhao35
Beginner
299 Views

² P/N: GEH1011-3719-000-LF MPN: EPM7064STC44-10N

² Defect amount:14PCS

² Defect rate:14/640=2.19%.

² PO to Arrow: CPM239432

² Date Code:1749

² Failure description: Program can't record,blank check fail | refer to attachment1

² IC photo for reference

0 Kudos
7 Replies
AnandRaj_S_Intel
Employee
133 Views

Hi,

 

What do mean by Program can't record, blank check fail.

Please attach the images.

 

Regards

Anand

 

ZZhao35
Beginner
133 Views

error information.jpg

AnandRaj_S_Intel
Employee
133 Views

Thanks for the input,

We will internally escalate the case.

JosephC_Intel
Moderator
133 Views

Hi Zoe,

 

We are checking internally for your request. Will come back to you as sooner as we get updates.

 

Thanks,

Joseph

Intel Customer Support

JosephC_Intel
Moderator
133 Views

Hi Zoe,

 

We need further clarification. May I know if this is a Intel Dev Kit or an component?

 

If this is a Dev Kit, please provide us complete OPN and list of Serial Numbers too.

 

Thanks,

Joseph

JosephC_Intel
Moderator
133 Views

Hi,

 

Can you updates us with requested details?

 

Thanks,

Joseph

JosephC_Intel
Moderator
133 Views

Hi,

 

As we didn't hear for you, we can't proceed with further details. At this point, we would suggest you contact back to your vendor for RMA support. They will contact Intel after the initial checking and investigation.

 

Thanks,

Joseph

Reply