Self-Servicing Center Generated License File for QuestaSim-Intel is Empty

[groberts]

When generating a license file to use Questa Intel FPGA software, the file contains only comments as shown below. (Note that I have removed the "Primary Machine Name" and "Primary Machine ID-NIC ID".) Is there something I must add to the file manually?

# Intel Corporation Software and/or Intellectual Property License File
# Issued 06 February 2023
# Upgrade to these products will no longer be available after the Maintenance Expiration
# date unless licenses are renewed.
# Fixed Node License
# Primary Machine Name-XXXXXXX
# Primary Machine ID-NIC ID XXXXXXXXXXXX
# Companion ID-N/A
# Companion ID 2-N/A
# Product License Summary:
# Questasim*-Intel FPGA Starter Edition, 1 Seat(s)
# - Maintenance Expiration of 2024.02
# - License Expires 06-Feb-2024
# Questasim*-Intel FPGA Starter Edition, 1 Seat(s)
# - Maintenance Expiration of 2024.02
# - License Expires 06-Feb-2024
########################################################################
# FEATURE START
# This is license file for Questasim*-Intel FPGA Starter Edition
# Number of seat licenses is 1
# License Expires 06-Feb-2024
# FEATURE END
########################################################################
# FEATURE START
# This is license file for Questasim*-Intel FPGA Starter Edition
# Number of seat licenses is 1
# License Expires 06-Feb-2024
# FEATURE END
########################################################################
# End of Intel Corporation Software and/or Intellectual Property License File. Issued 02/06/2023

[AR_A_Intel]

Hello,

Good day

Welcome to INTEL forum. Please give me some time to further check with our IT team regarding your issue. I’ll be back with an update.

[AR_A_Intel · Accepted solution]

Hello,

Good day

Thank you for your patience. Apologize for the inconvenience happen, there are some technical issues due to upgrading proses. Now the license generator issue has been resolved. Login to https://licensing.intel.com/ to get your new license file and let us know how it goes.

[AR_A_Intel]

Hope all well. We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you