fpga monitor program cannot work

[umer_ja]

hay, i am facing an issue with monitor  program .i installed the same versions of both quartus and monitor program ,but when i try to connect the board with monitor program get a meesage device not detect ,my device is eorking fine with quartus ,versions on quartus and monitor program are 21.1.also i installed in ubunut wsl1.kindly urgently help me how i can resolve that issue 

[Farabi]

"We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

We appreciate your patience and understanding, and we are committed to providing you with the best support possible.

Thank you for your understanding."

[Farabi]

https://community.intel.com/t5/Intel-FPGA-University-Program/Intel-FPGA-Monitor-Program-different-versions-download-link/td-p/1372039