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Can't open the dmg file

shrine_x_
Beginner
‎11-02-2015 08:31 AM
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I downloaded the Parallel Studio 2016 dmg file from the official website and double clicked it, a window poped up to access the authority, I clicked ok. The icon then disappeared from the dock bar. Nothing happened. I don't know what's going wrong.

My system is Mac OS X 10.11.1. The XCODE edition is 7.1.

An old Parallel Studio 2015 is in the system but failed to work since upgrade of Xcode.

I want to know how to open the new Parallel Studio 2016 dmg file and setup it to the system.

 

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Kevin_D_Intel
Employee
‎11-02-2015 09:10 AM
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This sounds like a known installation issue we have received reports from others on with the Parallel Studio XE 2016 installation on OS X* 10.11.

The PSXE 2016 Update 1 is tentatively scheduled to be released this week and will have a fix to address the hang during installation and other compatibility issues with OS X* 10.11. If you can hold tight for just a few days and then try again with Update 1 then I believe that should resolve this issue.

In the meantime, you can check in /tmp or $TMPDIR to see whether there are any installation logs that contain the strings “pset” and “issa”. If you find any that are current then please gzip those up and attach them in a private reply (Send Author A Message) to me and we can also look into those.

We apologize for the inconvenience.

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