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License with expired support ownership transfer to a user from a different domain

alexroz
Beginner
125 Views

How can I transfer the ownership of a Intel Parallel Studio XE Cluster Edition floating license with expired support to a user from a different domain?

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5 Replies
Steve_Lionel
Black Belt Retired Employee
125 Views

All licensing questions need to be submitted through https://supporttickets.intel.com/?lang=en-US

alexroz
Beginner
125 Views

Steve Lionel (Ret.) wrote:

All licensing questions need to be submitted through https://supporttickets.intel.com/?lang=en-US

I can't do it. The license is expired. That's what I received from Intel:

Because support for serial number XXXX-XXXXXXXX expired on Aug 30, 2018, the end user will not be able to submit a ticket to Intel Priority Support until he purchases a support renewal to extend support & make it current.  The only alternative is to submit the request through the public community forums. He should not include his serial number; it will be requested offline.

 

Steve_Lionel
Black Belt Retired Employee
125 Views

Interesting. I guess you then wait for an Intel rep to respond. I had been told that anyone could file a report and that all licensing issues had to be addressed that way.

Devorah_H_Intel
Moderator
125 Views

Alexei,

I will help you with license transfer via private messaging.

Devorah_H_Intel
Moderator
125 Views

Rozenvaser, Alexei wrote:

Quote:

Steve Lionel (Ret.) wrote:

 

All licensing questions need to be submitted through https://supporttickets.intel.com/?lang=en-US

 

 

I can't do it. The license is expired. That's what I received from Intel:

Because support for serial number XXXX-XXXXXXXX expired on Aug 30, 2018, the end user will not be able to submit a ticket to Intel Priority Support until he purchases a support renewal to extend support & make it current.  The only alternative is to submit the request through the public community forums. He should not include his serial number; it will be requested offline.

 

This is very bizarre that you were unable to submit a ticket. We have tested again and verified a situation where a user has an expired license and is able to submit a support ticket.

Please provide details on how you got that quoted message from Intel? A URL link would help. I have sent you a private message regarding this and license transfer as well.

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