Re: Reopening an Issue with Intel Support

durisinm · ‎01-13-2006

How does one reopen an issue that has been closed by Intel support? I can't figure out how to do that except by creating a new issue and referring to the old one.

Mike D.

TimP · ‎01-13-2006

If you can display the old issue, simply adding a new reply brings up a check box for requesting a re-open.

durisinm · ‎01-15-2006

I can display the issue page, but nowhere on itdo I see a clickable link to reply to it. There is a Submit New Issue link, but that is for submitting a new and separate issue.

The issue number is 238643. Can you reopen it for me?

Mike D.

Message Edited by durisinm on 01-14-2006 06:15 PM

Steven_L_Intel1 · ‎01-15-2006

There should be a "Reply to issue" about halfway down the page, to the right of "Issue Communication".

Steven_L_Intel1 · ‎01-15-2006

Mike,

If you haven't succeeded to reopen the issue by Monday, I'll do it for you.

durisinm · ‎01-16-2006

To the right of Issue Communication is where the Submit New Issue link is.

Mike D.

Steven_L_Intel1 · ‎01-16-2006

Ah - I see. This issue was closed long ago enough that it can't be reopened. Go ahead and file a new issue on it and reference the old one.