Trying to update from 12.0.0 to 12.1.3 and get "CPU is not supported" error

[Dan_Crouthamel]

I am trying to run the install script to upgrade my Fortran compiler install and cannot because the install script fails with the above error . I double checked to make sure that I had download the proper Intel 64 architecture, Has licensing changed since I bought my product? I need to get to at least update 5 to resolve an MPI bug. Any pointers would be most appreciated. Thanks.

[Steven_L_Intel1]

Please show the output of uname -a Licensing has not changed. Please also show the full filename of the installer you downloaded.

[Dan_Crouthamel]

Here is the output you requested:

# uname -a

Linux research.cluster 2.6.32-71.7.1.el6.x86_64 #1 SMP Mon Jun 27 07:24:50 BST 2011 x86_64 x86_64 x86_64 GNU/Linux

Files that I downloaded from my registerd product list that were available:
# ls

l_fcompxe_intel64_2011.10.319.tgz

l_mkl_10.3.10.319_intel64.tgz

l_mpi_p_4.0.3.008.tgz

Then I uncompressed/untarred the composer tarball first, and tried to run the install.sh script and got the "CPU is not supported" error.

[Steven_L_Intel1]

Very odd. I will ask someone else to take a look at this as I'm not sure where to go from here. For what it's worth, you don't need the mkl installer as fcompxe includes that version.

[Steven_L_Intel1 · Accepted solution]

Are you using a virtual machine, by any chance? Please show the output of:

cat /proc/cpuinfo

You can get around this by editing the install script - the check appears in two places. It is intended to ensure that the CPU supports a minimum of SSE2 (Pentium 4). We have seen some users installing with VMs that identify themselves as Pentium, which would trigger this issue.

[Dan_Crouthamel]

Steve, Thank you very much. I am indeed running this on a VM and the /proc/cpuinfo is misleading to the install script. I was able to edit out the CPU check in the install script and get everything to install properly. Even though I had the current MPI update already installed, I uninstalled and then reinstalled the sotware so that it points to the updated compiler install. I greatly appreciate your expert help in resolving this problem.

[Steven_L_Intel1]

You're welcome. Glad to know you got it straightened out.