installation failed at registration step (3 of 7)

[ubuntu0312]

Why I got the error message ""Registration failed for unknown reason" when I try to activate with the given SN?

Any possible reasons?

Thanks a lot!



Step no: 3 of 7 | Activation Options - Provide Your Serial Number
--------------------------------------------------------------------------------
If you have a serial number, please select option 1 below and provide your
serial number to activate and install your software.
--------------------------------------------------------------------------------
1. Provide your serial number [default]
2. View additional information about software activation
3. How do I find my serial number?
4. Where can I purchase a serial number?

h. Help
b. Back to the previous menu
q. Quit
--------------------------------------------------------------------------------
Please type a selection or press "Enter" to accept default choice [1]:
Note: Press "Enter" key to back to the previous menu.
Please type your serial number (the format is XXXX-XXXXXXXX): NXXX-XXXXXXXX
--------------------------------------------------------------------------------
Registration failed for unknown reason. Please go to
www.intel.com/software/products/support/ for your support options.

[Steven_L_Intel1]

I've asked our "startup support" specialists to help you with this.

[Chuck]

Quoting - ubuntu0312

Why I got the error message ""Registration failed for unknown reason" when I try to activate with the given SN?

Any possible reasons?

Thanks a lot!



Step no: 3 of 7 | Activation Options - Provide Your Serial Number
--------------------------------------------------------------------------------
If you have a serial number, please select option 1 below and provide your
serial number to activate and install your software.
--------------------------------------------------------------------------------
1. Provide your serial number [default]
2. View additional information about software activation
3. How do I find my serial number?
4. Where can I purchase a serial number?

h. Help
b. Back to the previous menu
q. Quit
--------------------------------------------------------------------------------
Please type a selection or press "Enter" to accept default choice [1]:
Note: Press "Enter" key to back to the previous menu.
Please type your serial number (the format is XXXX-XXXXXXXX): NXXX-XXXXXXXX
--------------------------------------------------------------------------------
Registration failed for unknown reason. Please go to
www.intel.com/software/products/support/ for your support options.

Greetings,

Please try the following and let me know if you still have problems.
If you already have your license file from the email you received when you registered, you may skip to line 2.
1. Register the serial number at the Intel Software Development Products Registration Center <<<>>> web site.
Note: You will receive an email within 24 hours with a license file attached. If you do not receive this email, contact us <<<>>>.
2. Copy the license file to the default system directory where the product will be installed. Example License file location:
On Windows* Program FilesCommon FilesIntelLicenses
On Linux* /opt/intel/licenses/
On MAC* /Users/Shared/Library/Application Support/Intel/Licenses
3. Start the installation again.
4. Select Choose Alternative Activation on the Activation Options Window, then click Next;
5. Select Use a license file on the Advanced Activation window, then click Next;
6. Provide the complete path to the license file and include the license file name in the path.
For example:
On Windows* c:Program FilesCommon FilesIntelLicensesyour license.lic
On Linux /opt/intel/licenses/your license.lic
On MAC* /Users/Shared/Library/Application Support/Intel/Licenses/your license.lic
7. Select Full installation or custom installation upon your needs, click Next.
The installation should then proceed normally.

If you still have problems, please reply to a private post with your email and Serial number.

Regards,
Chuck

[ubuntu0312]

Quoting - Chuck (Intel)

Thanks a lot Chuck! I think your method should work (I found that machine need to use a proxy to visit internet, as may cause the problem). Now, I have another question: I finally decided to choose the 30 day trial installation after several failures, and now I want to finish the registration with your instruction. When I use the install.sh script, it prompts:

======
The Intel Fortran Compiler Professional Edition for Linux* 11.0 is already
installed.

If you want to reinstall the Intel Fortran Compiler Professional Edition for
Linux* 11.0
please uninstall current version and run install script again.
======

So how can I uninstall it? Is there a simple solution available?

Thanks.

[TimP]

If you kept the installation directory, run the uninstall script there (as root). Otherwise, find the rpm entries, e.g. by rpm -qa|grep intel, and run rpm -e on the ones you are removing.

[ubuntu0312]

Quoting - tim18

If you kept the installation directory, run the uninstall script there (as root). Otherwise, find the rpm entries, e.g. by rpm -qa|grep intel, and run rpm -e on the ones you are removing.

Your solution doesn't work. I followed your instructions, ran uninstall.sh at the folder /opt/intel/Compiler/11.0/081. After that, I still can not install once again and got the same message. What's worse, the trial version doesn't work now, and my program can not run. Any advice?

Thanks a lot.

[Steven_L_Intel1]

I suggest you do an online chat with one of our startup support specialists - go here and select the Chat with Agent option.