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yisi__chen
Beginner
565 Views

Crash when Open Graphics Frame Analyzer 2018 R2 At Win7-64 But worked At Win10-64

Hello, i am using this to analyzer my game but it crashed and show

问题签名:
  问题事件名称: BEX64
  应用程序名: FrameAnalyzer.exe
  应用程序版本: 18.2.4.62712
  应用程序时间戳: 5b31cc98
  故障模块名称: ucrtbase.DLL
  故障模块版本: 10.0.16299.15
  故障模块时间戳: 70f70cc4
  异常偏移: 000000000006a489
  异常代码: c0000417
  异常数据: 0000000000000000
  OS 版本: 6.1.7601.2.1.0.256.1
  区域设置 ID: 2052
  其他信息 1: f89c
  其他信息 2: f89ce5dbe3a4de018ac6364c8b948fd2
  其他信息 3: 9a42
  其他信息 4: 9a4250d07784e9cd78d8a356e42e0a02

 

But At another Win10-64 Os , the Graphics Frame Analyzer can worked, 

Any other Information need i submit ? Or Any Solution can be down at Win7-64?

Ps : I Add a Exception Stack At the Attachment Picture

It seems that An Error occure At framedb_qt.dll  ,The qt-ui lib seem Not support at Win7, 

 

0 Kudos
9 Replies
Giselle_G_Intel
Employee
565 Views

Hello, 

I'm sorry that you're experiencing some issue with Intel® GPA. Could you provide me some additional information for your machine? I'll need the information found when you select this button: icon.png

You can either copy it into the comment or attach it as a file.

Cheers!

yisi__chen
Beginner
565 Views

Hello,  

As your wish,

Operating System:
    Name: Windows 7 (build 7601)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
    Architecture: x64
    Cores count: 8

System BIOS:
    Version: American Megatrends Inc. F3
    Date: 02/08/2017

Video BIOS:
    Version: Version 86.06.45.00.6F 
    Date: 05/15/17

GPU Information:
    Name: NVIDIA GeForce GTX 1060 6GB
    Vendor id: 0x10DE
    Product id: 0x1C03
    Stepping: 161
    Driver Version: 24.21.13.9836
    Driver Date: 6-24-2018

Machine: 
    Name: PC-20180502QNKO
    Memory: 16342 MB
    Screen: 1920x1080, 32 bit

Graphics Performance Analyzers:
    Version: 18.2.324856
    Installation folder: D:\GPA\2018\

Giselle_G_Intel
Employee
565 Views

Hey Chen,

Is there a good place for me to send you a debug build of our tool? I've tried uploading it to a private message, however it is too large. This build will allows us to see a call stack for the error.

Chao__Zhang
Beginner
565 Views

我也遇到同样的问题,请问你解决了吗,要如何解决?

Giselle_G_Intel
Employee
565 Views

I did not hear back from Chen to resolve the issue. Could you provide the same info. as Chen? It may not be the same issue they were experiencing.

hu__ming
Beginner
565 Views

me too

 

错误应用程序名称: FrameAnalyzer.exe,版本: 19.1.5.10919,时间戳: 0x5c8a5566
错误模块名称: ucrtbase.dll,版本: 10.0.17134.677,时间戳: 0x9f346d3f
异常代码: 0xc0000409
错误偏移量: 0x000000000006ca78
错误进程 ID: 0x2780
错误应用程序启动时间: 0x01d566e850851e94
错误应用程序路径: C:\Program Files\IntelSWTools\GPA\FrameAnalyzer.exe
错误模块路径: C:\Windows\System32\ucrtbase.dll
报告 ID: 0f5087a1-cfcc-4ce1-a5f5-0193620aa014
错误程序包全名: 
错误程序包相对应用程序 ID: 

 

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
    Architecture: x64
    Cores count: 8

System BIOS:
    Version: Hewlett-Packard L01 v02.57
    Date: 12/11/2014

Video BIOS:
    Version: Version 82.07.55.00.2E 
    Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
    Version: 19.1.338599
    Installation folder: C:\Program Files\IntelSWTools\GPA\

 

 

 

 

hu__ming
Beginner
565 Views

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
    Architecture: x64
    Cores count: 8

System BIOS:
    Version: Hewlett-Packard L01 v02.57
    Date: 12/11/2014

Video BIOS:
    Version: Version 82.07.55.00.2E 
    Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
    Version: 19.1.338599
    Installation folder: C:\Program Files\IntelSWTools\GPA\

hu__ming
Beginner
565 Views

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
    Architecture: x64
    Cores count: 8

System BIOS:
    Version: Hewlett-Packard L01 v02.57
    Date: 12/11/2014

Video BIOS:
    Version: Version 82.07.55.00.2E 
    Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
    Version: 19.1.338599
    Installation folder: C:\Program Files\IntelSWTools\GPA\

hu__ming
Beginner
565 Views

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
    Architecture: x64
    Cores count: 8

System BIOS:
    Version: Hewlett-Packard L01 v02.57
    Date: 12/11/2014

Video BIOS:
    Version: Version 82.07.55.00.2E 
    Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
    Version: 19.1.338599
    Installation folder: C:\Program Files\IntelSWTools\GPA\

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