SomeBody Can Help me？Crash

hu__ming · ‎09-09-2019

I am use Intel® Graphics Performance Analyzer R2 Release!

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
Architecture: x64
Cores count: 8

System BIOS:
Version: Hewlett-Packard L01 v02.57
Date: 12/11/2014

Video BIOS:
Version: Version 82.07.55.00.2E
Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
Version: 19.2.343286
Installation folder: C:\Program Files\IntelSWTools\GPA\

hu__ming · ‎09-09-2019

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
Architecture: x64
Cores count: 8

System BIOS:
Version: Hewlett-Packard L01 v02.57
Date: 12/11/2014

Video BIOS:
Version: Version 82.07.55.00.2E
Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
Version: 19.2.343286
Installation folder: C:\Program Files\IntelSWTools\GPA\

hu__ming · ‎09-09-2019

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
Architecture: x64
Cores count: 8

System BIOS:
Version: Hewlett-Packard L01 v02.57
Date: 12/11/2014

Video BIOS:
Version: Version 82.07.55.00.2E
Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
Version: 19.2.343286
Installation folder: C:\Program Files\IntelSWTools\GPA\

Giselle_G_Intel · ‎09-09-2019

Hello,

Thank you for reaching out. I'm not sure I know what the issue is from your post, however, where is the crash happening and what are its characteristics?

One thing I am seeing that might help (regardless of the issue) is that your graphics driver for your Intel hardware is outdated. There is a driver that is available for the Intel® HD Graphics 4600 graphics card from 3/9/2019. Please update your graphics driver and let me know if the issue persists. The other thing you could try is to also update your BIOS.

hu__ming · ‎09-09-2019

I have upgraded the driver, or I have crashed.

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
Architecture: x64
Cores count: 8

System BIOS:
Version: Hewlett-Packard L01 v02.57
Date: 12/11/2014

Video BIOS:
Version: Version 82.07.55.00.2E
Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.5058
    Driver Date: 8-16-2018

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
Version: 19.2.343286
Installation folder: C:\Program Files\IntelSWTools\GPA\

Giselle_G_Intel · ‎09-10-2019

There should be a driver that is newer than the one you installed, 15.40.42.5063 is the latest > https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81496 < it is from 3/19/2019. Also, I'm still not sure what the issue you are experiencing is.

hu__ming · ‎09-11-2019

I have upgraded with your link, but it is still this version. Isn't bios to set anything, my other colleague can. The version he drives is lower than mine.

Giselle_G_Intel · ‎09-11-2019

Are you able to capture a frame and open that frame from the gpasample included in the package? If not where does Intel® GPA crash and with what characteristics?

hu__ming · ‎09-11-2019

错误应用程序名称: GpaServer.exe，版本: 19.2.5.15606，时间戳: 0x5d09e4bf
错误模块名称: GpaServer.exe，版本: 19.2.5.15606，时间戳: 0x5d09e4bf
异常代码: 0xc0000005
错误偏移量: 0x00000000000f252f
错误进程 ID: 0x10a4
错误应用程序启动时间: 0x01d5692fcf4f9024
错误应用程序路径: C:\Program Files\IntelSWTools\GPA\GpaServer.exe
错误模块路径: C:\Program Files\IntelSWTools\GPA\GpaServer.exe
报告 ID: 898d8d0e-9efd-41b5-94a5-90f7b75eb240
错误程序包全名:
错误程序包相对应用程序 ID:

hu__ming · ‎09-11-2019

I have solved the problem, the crash is because my document is on the d drive, please join the checklist