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531 Discussions

SomeBody Can Help me？Crash

hu__ming
Beginner
‎09-09-2019 12:56 AM
3,704 Views

 

 

I am use Intel® Graphics Performance Analyzer R2 Release!  

 

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
    Architecture: x64
    Cores count: 8

System BIOS:
    Version: Hewlett-Packard L01 v02.57
    Date: 12/11/2014

Video BIOS:
    Version: Version 82.07.55.00.2E 
    Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
    Version: 19.2.343286
    Installation folder: C:\Program Files\IntelSWTools\GPA\

 

 

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hu__ming
Beginner
‎09-09-2019 12:56 AM
3,704 Views

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
    Architecture: x64
    Cores count: 8

System BIOS:
    Version: Hewlett-Packard L01 v02.57
    Date: 12/11/2014

Video BIOS:
    Version: Version 82.07.55.00.2E 
    Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
    Version: 19.2.343286
    Installation folder: C:\Program Files\IntelSWTools\GPA\

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hu__ming
Beginner
‎09-09-2019 12:57 AM
3,704 Views

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
    Architecture: x64
    Cores count: 8

System BIOS:
    Version: Hewlett-Packard L01 v02.57
    Date: 12/11/2014

Video BIOS:
    Version: Version 82.07.55.00.2E 
    Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.4835
    Driver Date: 10-16-2017

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
    Version: 19.2.343286
    Installation folder: C:\Program Files\IntelSWTools\GPA\

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Giselle_G_Intel
Employee
‎09-09-2019 03:02 PM
3,704 Views

Hello,

Thank you for reaching out. I'm not sure I know what the issue is from your post, however, where is the crash happening and what are its characteristics? 

One thing I am seeing that might help (regardless of the issue) is that your graphics driver for your Intel hardware is outdated. There is a driver that is available for the Intel® HD Graphics 4600 graphics card from 3/9/2019. Please update your graphics driver and let me know if the issue persists. The other thing you could try is to also update your BIOS.

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hu__ming
Beginner
‎09-09-2019 07:31 PM
3,704 Views

 

I have upgraded the driver, or I have crashed.

 

Operating System:
    Name: Windows 10 (build 17134)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
    Architecture: x64
    Cores count: 8

System BIOS:
    Version: Hewlett-Packard L01 v02.57
    Date: 12/11/2014

Video BIOS:
    Version: Version 82.07.55.00.2E 
    Date: 08/27/14

GPU #1 Information:
    Name: NVIDIA GeForce GTX 750
    Vendor id: 0x10DE
    Product id: 0x1381
    Stepping: 162
    Driver Version: 26.21.14.3615
    Driver Date: 8-24-2019

GPU #2 Information:
    Name: Intel(R) HD Graphics 4600
    Vendor id: 0x8086
    Product id: 0x412
    Stepping: 6
    Driver Version: 20.19.15.5058
    Driver Date: 8-16-2018

Machine:
    Name: ND--20190826LDX
    Memory: 16290 MB
    Screen: 1920x1200, 32 bit

Graphics Performance Analyzers:
    Version: 19.2.343286
    Installation folder: C:\Program Files\IntelSWTools\GPA\

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Giselle_G_Intel
Employee
‎09-10-2019 02:35 PM
3,704 Views

There should be a driver that is newer than the one you installed, 15.40.42.5063 is the latest > https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81496 < it is from 3/19/2019. Also, I'm still not sure what the issue you are experiencing is.

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hu__ming
Beginner
‎09-11-2019 01:37 AM
3,704 Views

 

I have upgraded with your link, but it is still this version. Isn't bios to set anything, my other colleague can. The version he drives is lower than mine.

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Giselle_G_Intel
Employee
‎09-11-2019 08:48 AM
3,704 Views

Are you able to capture a frame and open that frame from the gpasample included in the package? If not where does Intel® GPA crash and with what characteristics?

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hu__ming
Beginner
‎09-11-2019 11:04 PM
3,704 Views

错误应用程序名称: GpaServer.exe，版本: 19.2.5.15606，时间戳: 0x5d09e4bf
错误模块名称: GpaServer.exe，版本: 19.2.5.15606，时间戳: 0x5d09e4bf
异常代码: 0xc0000005
错误偏移量: 0x00000000000f252f
错误进程 ID: 0x10a4
错误应用程序启动时间: 0x01d5692fcf4f9024
错误应用程序路径: C:\Program Files\IntelSWTools\GPA\GpaServer.exe
错误模块路径: C:\Program Files\IntelSWTools\GPA\GpaServer.exe
报告 ID: 898d8d0e-9efd-41b5-94a5-90f7b75eb240
错误程序包全名: 
错误程序包相对应用程序 ID: 

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hu__ming
Beginner
‎09-11-2019 11:35 PM
3,704 Views

 

I have solved the problem, the crash is because my document is on the d drive, please join the checklist

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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

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