Can you please right-click on the Intel GPA monitor icon in the notification tray and copy the information from "about" here? If Intel GPA also created a "crash file", please also include that information here.
Also, is it possible for you to send a copy of your frame capture file to us?
PS: one or two other customers have seen this, but we've never been able to gather enough information from those customers to understand the underlying cause of this issue.
Windows 7, 64-bit DEP enabled Num Processors: 8 Memory: 8139MB System BIOS: Alienware A05 (06/24/2011) Video BIOS: Hardware Version 0.0 (12/10/20) Driver 0: Device: AMD Radeon HD 6970M Provider: ATI Technologies Inc. Date: 12-2-2010 Version: 8.800.6.0 VendorId: 1002 ProductId: 6720 Stepping: 0 No support for GPA Instrumentation GPA install directory: C:\Program Files\Intel\GPA\2012 R1\ GPA version: 12.1.166792 Current user is in Administrators group: YES Current GPA 2012 R1 (12.1.166792)
I have checked all my drivers and all have the newest version.
I forgot to mention that the strange thing is that the first time I monitored my application with the GPA Monitor I could open the captured frames with the GPA Frame Analyzer without any error. The next day I started GPA Monitor again and suddenly this error gets thrown when I want to open the frame with the GPA Frame analyzer. I made no changes to the system or to the application...
Thanks for the additional information, and for checking for the latest driver.
I've tried loading your file on a couple of systems here, and all seems okay. I've forwarded the problem to our development team to see if they can reproduce it on one of their systems.
One more thought Since Intel GPA seemed to work okay the first time, have you rebooted your system since the problem occurred? I'm wondering whether something on your system has gone wrong, and a reboot may reset some counters or other parameters that have become corrupted.
So we'll keep checking to see if we can find what's going on with this particular problem.
One more thing... it sounds like you may be running Intel GPA on a "hybrid" device with multiple GPU's. If this is the case, you should disable one of the devices from the "Device Manager" control panel. The reason for this is Intel GPA doesn't work with hybrid devices where you can switch "on the fly" between devices -- these systems sometimes send confusing information back to Intel GPA about which device is active/available.