GPA 2014 R2 Crashes in Frame Analyzer with "GMQueryManager - SubscribeMetric unsuccessful" error

[Kostas_A_]

Hello all,

Intel GPA 2014 R2 has started recently to crash consistently when I am trying to analyse a captured frame with Frame Analyzer. The game is using DX9 and the crash report looks like that:

<?xml version="1.0"?>
<Report>
    <Header>
Intel(R) GPA Error Report - Please report this error at http://www.intel.com/software/gpa
</Header>
    <Title>
An unexpected error occurred.
</Title>
    <Error errClass="8" errCode="8" srcRef="GMQueryManager.cpp" srcLine="999">GMQueryManager - SubscribeMetric unsuccessful<stack></stack></Error>
    <Configuration application="FrameAnalyzer" remoteFile="false">
        <CaptureFileHeader>
magic_number: 1095780169
size_of_header: 296
file_revision: 3
entry_count: 30212
target_id: 00000000-0000-0000-0000-000000000000
file_id: 44a9d95c-0829-4732-b24c-9cba18939260
frame: 5579
vendor_id: 32902
device_id: 2582
revision_id: 11
api_version: DX9
driver_version: 10.18.10.3574
sdk_version: 43
offset_to_index: 373097743
api_payload_version: 13
offset_to_ShortEntries: 371059037
size_of_ShortEntries: 2038706
number_of_ShortEntries: 7725

</CaptureFileHeader>
        <Client>
Windows 8.1 build 9600, 64-bit DEP enabled
Num Processors: 4
Memory: 8097MB
System BIOS: Dell Inc. A07 (03/27/2015)
Driver 0:
     Device: Intel(R) HD Graphics Family
     Provider: Intel Corporation
     Date: 4-23-2014
     Version: 10.18.10.3574
     VendorId: 8086
     ProductId: a16
     Stepping: b
     Supports GPA Instrumentation
GPA install directory: C:\Intel\INDE\GPA\2014 R2\
GPA version: 14.2.225646
Current user is in Administrators group: YES

</Client>
        <Target>
Windows 8.1 build 9600, 64-bit DEP enabled
Num Processors: 4
Memory: 8097MB
System BIOS: Dell Inc. A07 (03/27/2015)
Driver 0:
     Device: Intel(R) HD Graphics Family
     Provider: Intel Corporation
     Date: 4-23-2014
     Version: 10.18.10.3574
     VendorId: 8086
     ProductId: a16
     Stepping: b
     Supports GPA Instrumentation
GPA install directory: C:\Intel\INDE\GPA\2014 R2\
GPA version: 14.2.225646
Current user is in Administrators group: YES

</Target>
    </Configuration>
    <Details>
        <Error errClass="8" errCode="8" srcRef="GMQueryManager.cpp" srcLine="999">GMQueryManager - SubscribeMetric unsuccessful<stack></stack></Error>
    </Details>
    <Description>

</Description>
</Report>

I am running the game on a Dell XPS laptop which should be up-to-date with its drivers.

Any help would be much appreciated.

Thank you,

Kostas

[Seth_S_Intel]

Hi Kostas, 

Sorry you are having issues with frames in frame analyzer.   

The version of GPA you are using is quite old.  I would highly recommend upgrading to the most recent version.  We have fixed many bugs since 2014 R2 as well as added many new features.  Once you upgrade to the new version (2015 R3 should be out later today), let me know if the bug still persists.  

Also,  could you post your Graphics Monitor -> about dialog to this thread.   That will give me all the system information I might need.  

Best,

Seth

[Kostas_A_]

Hi Seth,

Thanks for the quick reply! The reason I am using that old version is that I've come to realise that newer versions do not support shader editing unless the shader has been built in the runtime (at least that was the message I was getting). Having said that, I did install the 2015 version and I was getting exactly the same crash.

This is the about dialog:

Windows 8.1 build 9600, 64-bit DEP enabled
Num Processors: 4
Memory: 8097MB
System BIOS: Dell Inc. A07 (03/27/2015)
Driver 0:
     Device: Intel(R) HD Graphics Family
     Provider: Intel Corporation
     Date: 4-23-2014
     Version: 10.18.10.3574
     VendorId: 8086
     ProductId: a16
     Stepping: b
     Supports GPA Instrumentation
GPA install directory: C:\Intel\INDE\GPA\2014 R2\
GPA version: 14.2.225646
Current user is in Administrators group: YES
Current GPA 2014 R2 (14.2.225646)
Secure Boot/Trusted Boot is Disabled

Thank you,

Kostas

[Seth_S_Intel]

Hi Kostas, 

Would it be possible for me to get the frame file that is crashing for you?  It will drastically expedite the debug process if we can repo the bug.  Feel free to private message me (Send Author a message link) with a dropbox link or something similar.

Does the crash happen when loading the frame?

Best,

Seth

[Seth_S_Intel]

Hi Kostas, 

Thank you for the frame.   I loaded it up in my 2015 R3 frame analyzer and It loaded up just fine.   I did notice my graphics driver version was a bit newer.  Could you go to the download center and try to see if there is a newer driver for your laptop.   Another option would be to check Dell's website to see if they have released an updated driver.  

https://downloadcenter.intel.com/ ;

http://www.dell.com/support/home/us/en/04/Products/laptop?app=drivers

If there is an update for your laptop, let me know if that fixes the issue.   Also,  I am using 2015 R3 which will be out later today.  I'll let you know when you can download it. 

Best,

Seth

[Kostas_A_]

Thanks for the links, unfortunately it doesn't find newer drivers for my laptop. The Intel link refuses to install one because the laptop has a custom GPU driver.

It is weird because I used to be able to use this version of GPA with my current driver just fine, it only recently decided to stop cooperating.

My only hope now is 2015 R3, I'll give it a try when it's available.

Thank you,

Kostas

[Seth_S_Intel]

Hmm.  That is weird.   I'm trying to think what could have changed to now cause this error.  The error seems points to a driver issue.  Is it possible that the driver could have been updated to a newer version then what you had recently?  Maybe the newest driver Dell has released is causing the issue.  

Also, 2015R3 is released.  You can download it here: https://software.intel.com/gpa

Fingers crossed R3 will work for you. 

Best,

Seth

[Kostas_A_]

Well R3 worked! I managed to capture and frame and analyse it with no crashes.

Thanks for your help Seth!

[Seth_S_Intel]

Yay!  That's great.   I'm glad R3 has unblocked you.  

Let me if you have any other questions!

Best,

Seth