GPA 4.0: Failure on Application Launch with Analyze Application window (occurs when Avast anti-virus installed)

[skicattx]

If I try to launch any application from the Run window in GPA 4.0, I get the following error immediately, before the application even begins to open. This error even occurs with the GPASample.exe app.

(Windows 7 fault capture dialog)
Intel GPA Sample Application (or any application name you try to run)
Intel GPA Sample Application has stopped working...press various options, check online, close program, debug, etc.

Problem signature:
Problem Event Name: BEX64
Application Name: gpasample.exe
Application Version: 4.0.2.8015
Application Timestamp: 4d5dae89
Fault Module Name: tal_capture64.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d5daefe
Exception Offset: 000007fee2e0b6d0
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d343
Additional Information 2: d343e66f8e426cd0482d0e4f5cf9db42
Additional Information 3: 2d45
Additional Information 4: 2d456dc9bfad40b0d5d5b3d49bb05ecf

[Neal_Pierman]

Hello,

Since you can't get any application to run, can you right-click on the Intel GPA Monitor icon, select "About...", and copy that information here?

From what you're describing, it sounds like Intel GPA is having attaching to your process/game. So please check that you have Admin privileges for this account. Also, do you have any anti-virus or firewall software installed (as those two pieces of software may prevent Intel GPA from attaching to your process) -- if so, please check their log files to see if they blocked Intel GPA. In any case, we strongly recommend that you disable them while running Intel GPA, since so many of these can prevent Intel GPA from running properly.

Thanks!

Regards,

Neal

[alex8731042011]

Hi! I am another user of gpa 4. I encounterabsolutely the same problem.

My copy of about:

Windows 7, 32-bit DEP enabled
Num Processors: 2
Memory: 3071MB
System BIOS: American Megatrends Inc. 207 (08/11/2008)
Video BIOS: Version 62.98.39.00.18 (06/18/08)
Driver 0:
Device: NVIDIA GeForce 9300M GS
Provider: NVIDIA
Date: 1-7-2011
Version: 8.17.12.6658
VendorId: 10de
ProductId: 6e9
Stepping: a1
No support for GPA Instrumentation
GPA install directory: C:\Program Files\Intel\GPA v4.0\
GPA version: 4.0.139087
Current user is in Administrators group: YES

I'm sorry, skicattx forinterference

to your post, but maybe we'll resolve this problem faster if weconsolidate.

[Neal_Pierman]

Hi,

Thanks for letting me know that you are running into the same issue. The "About..." info is also helpful -- I'll work with the development team to see if they've seen anything like this.

By the way, do you see anything in C:\Users\\Documents\GPA_4.0\MonitorLog.txt that looks strange? This file should show some info on what the GPA Monitor is doing each time there's an attempt to connect. Also, please let me know if there's a crash file created (something like error.xml), or take a look in the C:\Users\\Documents\GPA_4.0\Logs\ directory for your game/application.

Thanks!

Neal

[Neal_Pierman]

Hello,

By the way, are either of you running with multiple monitors or multiple graphics cards?

Regards,

Neal

[alex8731042011]

No multiple monitors, no multiple graphics cards.

One notebook, one GeForce 9300 GS.

I've tried to disable wi-fi device, ethernet device; I've tried disable antivirus and windows firewall;
I've tried disable several applications from autorun. Nothing help me. All applications crashes when
it run through gpa monitor. Even simple applications, that not use 3d graphics, such as Windows Calculator, Opera,
Windows Task Manager (!!!!!), all of these crashed.

Here last message from MonitorLog.txt

-----------------------------------------------------------------
2011-04-01 23:05:11 Intel GPA Monitor is launched
Intel GPA Monitor
Version: 4.0.139087
Copyright 2007-2011, Intel Corporation. All rights reserved.


2011-04-01 23:05:12 Start listening for new connections from port #27072
------------------------------------------------------------------------

Previous message are all the same.

Folder Logs is empty.

Here xml view of error from Windows Journal:




1000
2
100
0x80000000000000

68129
Application
Alex-Note



gpasample.exe
4.0.2.8015
4d5db01b
tal_capture32.dll_unloaded
0.0.0.0
4d5db087
c0000005
5a092c90
1760
01cbf09fbbb965ca
C:\Program Files\Intel\GPA v4.0\gpasample.exe
tal_capture32.dll
f9731fe4-5c92-11e0-9c07-00235417116c



And next message:




1001
4
0
0x80000000000000

68130
Application
Alex-Note





0
BEX

0
gpasample.exe
4.0.2.8015
4d5db01b
tal_capture32.dll_unloaded
0.0.0.0
4d5db087
5a092c90
c0000005
00000008




C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_gpasample.exe_431185e2393ed7e7b446be512066aa711436a3_113a94a0


0
f9731fe4-5c92-11e0-9c07-00235417116c
0

Here Report.wer from C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_gpasample.exe_431185e2393ed7e7b446be512066aa711436a3_113a94a0:

Version=1
EventType=BEX
EventTime=129461583151637103
ReportType=2
Consent=1
ReportIdentifier=f9731fe5-5c92-11e0-9c07-00235417116c
IntegratorReportIdentifier=f9731fe4-5c92-11e0-9c07-00235417116c
Response.type=4
Sig[0].Name=
Sig[0].Value=gpasample.exe
Sig[1].Name=
Sig[1].Value=4.0.2.8015
Sig[2].Name=
Sig[2].Value=4d5db01b
Sig[3].Name=
Sig[3].Value=tal_capture32.dll_unloaded
Sig[4].Name=
Sig[4].Value=0.0.0.0
Sig[5].Name=
Sig[5].Value=4d5db087
Sig[6].Name=
Sig[6].Value=5a092c90
Sig[7].Name=
Sig[7].Value=c0000005
Sig[8].Name=
Sig[8].Value=00000008
DynamicSig[1].Name=
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=
DynamicSig[2].Value=1049
DynamicSig[22].Name= 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name= 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name= 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name= 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files\Intel\GPA v4.0\gpasample.exe
UI[3]= "Intel GPA Sample Application"
UI[4]=Windows .
UI[5]=
UI[6]=
UI[7]=
LoadedModule[0]=C:\Program Files\Intel\GPA v4.0\gpasample.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Avast5\snxhk.dll
LoadedModule[5]=C:\Windows\system32\d3dx9_43.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\USER32.dll
LoadedModule[9]=C:\Windows\system32\LPK.dll
LoadedModule[10]=C:\Windows\system32\USP10.dll
LoadedModule[11]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[13]=C:\Windows\system32\RPCRT4.dll
LoadedModule[14]=C:\Windows\system32\d3d9.dll
LoadedModule[15]=C:\Windows\system32\VERSION.dll
LoadedModule[16]=C:\Windows\system32\d3d8thk.dll
LoadedModule[17]=C:\Windows\system32\dwmapi.dll
LoadedModule[18]=C:\Windows\system32\d3dx11_43.dll
LoadedModule[19]=C:\Windows\system32\ole32.dll
LoadedModule[20]=C:\Windows\system32\SHELL32.dll
LoadedModule[21]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[22]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4974_none_50940634bcb759cb\MSVCR90.dll
LoadedModule[23]=C:\Windows\system32\D3DCOMPILER_43.dll
LoadedModule[24]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7600.16385_none_ebf82fc36c758ad5\COMCTL32.dll
LoadedModule[25]=C:\Windows\system32\IMM32.DLL
LoadedModule[26]=C:\Windows\system32\MSCTF.dll
LoadedModule[27]=C:\Windows\system32\dbghelp.dll
FriendlyEventName=
ConsentKey=BEX
AppName=Intel GPA Sample Application
AppPath=C:\Program Files\Intel\GPA v4.0\gpasample.exe

Some text can be russian, because I'm russian :)

I hope that this information will be useful,

Alex.

[Neal_Pierman]

Alex,

Thanks for the info!

Regards,

Neal

ps-> You might want to keep GPA from trying to attach to all your processes; to do this, right-click on the GPA Monitor, then "Analyze Application", then uncheck "auto-detect launched applications".

[alex8731042011]

Ok, but it don't resolve problem. I can't use GPA in any ways.

[Neal_Pierman · Accepted solution]

Hello,

There is a known issue where Avast anti-virus software prevents Intel GPA from attaching to any process. Unfortunately, just "disabling" Avast does not keep it from blocking Intel GPA (the Avast process is still running in the background).

Therefore, please try removing Avast completely from the Control Panel, then reboot and trying to run Intel GPA again. So please let us know whether completely removing Avast and rebooting allows Intel GPA to run OK.

Also, as there are multiple versions and settings available for Avast, please let us know what version and options you are using (I saw one of you mentioned Avast 6.0.1; do you know what settings you are using as well?).

Thanks!

Regards,

Neal

[alex8731042011]

Yes!!!!! Thank you very much!

Indeed, this is Avast. Disabling or excluding of Avast from autorun didn't help. Only full removing from system

solved this problem. I had Avast5.1.889.

Well It was good antivirus :) but...

So, Iappreciate your help!

Best Regards,

Alex.

[Neal_Pierman]

Hello,

I just wanted readers of this thread to know that the GPA team has released a new version, GPA 4.0 Build 144237, to resolve both this issue (Avast) and another issue (for games hosted with Steam).

More information on this release is located here.

thanks!

Neal