Graphics Monitor crash and never successfully starts

[Likoko]

Hi:

I can't successfully open intelGPA, when I try to do so, is just stay in no respond and then crash in a few second.

I'm using the newst version of GPA, 24.4.1733503844. At first I can successfully open it, then I try to change the path of "Capture Files Location". (I change it to a folder in ) That's when the error occur. Just right after I change that path, the program goes unrespond and crash. 

After that I tried to reboot my computer, and I also tried to reinstall GPA but the problem still remain.

How can I save my GPA?

[sentientSpark_Intel]

Hi Likoko,

Thank you for your post. I'm sorry to hear that you have been having issues opening Intel GPA Graphics Monitor.

We haven't been able to reproduce this issue, but our team members are looking into possible causes and resolutions.

Were you able to open Graphics Monitor and change capture file locations in previous releases of GPA?

And could you share the Graphics Monitor information? (accessible using the (i) icon in the top right hand corner of the screen, see picture below)

Thank you, and we will update you with any resolution suggestions we have on our end.

[Likoko]

Hello,

In fact, December was the first time I using GPA. I haven't try previous releases  before. But after the issue, I tried v2024.4 and 2024.3 but both failed.

Sorry that I can't get information from Graphics Monitor(cause my software keeps white screen, see as the screenshot). Here's the information from SystemAnalyzer

Operating System:
Name: Windows 11 Version 23H2 (OS Build 22631.4602)
Locale: zh-CN
Secure Boot/Trusted Boot is enabled

CPU Information:
Name: 12th Gen Intel(R) Core(TM) i7-12700H
Architecture: x64
Cores count: 20

System BIOS:
Version: Alienware 1.23.0
Date: 09/04/2024

GPU #1 Information:
Name: GPU 0: Intel(R) Iris(R) Xe Graphics
Vendor id: 0x8086
Product id: 0x46A6
Stepping: 12
Driver Version: 31.0.101.5186
Driver Date: 1-18-2024

GPU #2 Information:
Name: GPU 1: NVIDIA GeForce RTX 3070 Ti Laptop GPU
Vendor id: 0x10DE
Product id: 0x24E0
Stepping: 161
Driver Version: 32.0.15.6636
Driver Date: 12-3-2024

Machine:
Name: DESKTOP-15T9A7F
Memory: 32438 MB
Screen: 1920x1080, 32 bit

Graphics Performance Analyzers:
Version: 24.4.1733503844
Commit hash: d3e37942
Installation folder: D:\GPA\

[Likoko]

Hello, these are the error logs from Windows Event Viewer. I put them below if these's can help.

- System

- Provider

[ Name] Application Error
[ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated

[ SystemTime] 2025-01-01T08:21:29.2698337Z

EventRecordID 556124

Correlation

- Execution

[ ProcessID] 24304
[ ThreadID] 25112

Channel Application

Computer DESKTOP-15T9A7F

- Security

[ UserID] S-1-5-21-1051826641-878599135-1555649371-1001

- EventData

AppName GpaMonitor.exe
AppVersion 24.4.26451.11108
AppTimeStamp 6753310b
ModuleName ucrtbase.dll
ModuleVersion 10.0.22621.3593
ModuleTimeStamp 10c46e71
ExceptionCode c0000409
FaultingOffset 000000000007f6fe
ProcessId 0x55cc
ProcessCreationTime 0x1db5c2627627e9e
AppPath D:\GPA\GpaMonitor.exe
ModulePath C:\WINDOWS\System32\ucrtbase.dll
IntegratorReportId 097ab396-4613-49bf-bd52-f6845493f8bd
PackageFullName
PackageRelativeAppId

[sentientSpark_Intel]

Hey Likoko,

Thank you for the Event Viewer logs and system info from System Analyzer. We have two potential workarounds we would like to suggest for this issue. We would also like to request a couple more files so we can better reproduce the issue.

Could you please share the following files with us (uploading them to your post would work great)?

• MonitorConfig.json file from default Capture Files Location folder, usually it is C:\Users\<USERNAME>\Documents\GPA
• Crash dump files from C:\Users\<USERNAME>\Documents\GPA\Dumps

Next, if you could try the following workarounds to see if they enable GPA for you:

Workaround 1:

• Modify the capture_files_location parameter to specify the correct folder for frames/streams in MonitorConfig.json. (Its possible that this may be enough and reinstallation is not needed)

Workaround 2:

• Try to reinstall GPA to default location - C:\Program Files\IntelSWTools
• Make a backup of MonitorConfig.json and dump files (if any) in C:\Users\<USERNAME>\Documents\GPA so you can share them with us
• Remove all content from C:\Users\<USERNAME>\Documents\GPA folder
• Run Graphics Monitor

Thanks, and looking forward to hearing from you!

[Likoko · Accepted solution]

Hello,

I've put the MonitorConfig.json up, but somehow I can't find the Crash dump files. The folder is empty.

And it works when I try Workaround 1!

It's seems the capture_files_location in MonitorConfig.json uses "/" not"\"(though I don't know why). I change it to "\", and finally it works!

Thank you so much for saving my problems!

[sentientSpark_Intel]

I'm glad to hear that you were able to start using Graphics Monitor again! And thank you for explaining the issue that you found in MonitorConfig.json. We have documented this issue and are aware of it now. 

Thanks again for using Intel GPA for your graphics analysis needs, and feel free to ask any other questions you may have in the future!