Intel Wireframe Wallhack crossfire disconnect

[PRINCeSsG]

please help how to solve such an issue

[Earl_Intel]

Hi PRINCeSsG,

Thank you for posting in the communities!

Can you clarify a few things with us:

• When using this "Wallhack" may I know if you're using another application to activate this?
• Does the issue only happen when you're using "Wallhack"?
• Can you provide us the game settings that you're using?
• What Graphics Driver version do you have?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[PRINCeSsG]

That's my settings in the picture when I'm in crossfire, some seconds it came out disconnected from the server but I didn't use wallframe as in normal, when I open it in crossfire the game is ok, I hope it's fine, I just want to play the game on the wall hehehe thank you, I hope it can be fixed

[Earl_Intel]

Hello PRINCeSsG,

Thank you for sharing this screenshot with us.

No worries, I will further check on this, kindly provide us also with the SSU logs from your system.

• Intel® System Support Utility for Windows*

Having the SSU logs will greatly help us investigate the issue you brought up.

Best regards,

Earl E.

Intel Customer Support Technician

[PRINCeSsG]

hi good evening, I hope you can solve this problem when you log in to cr0ssf1r3 and then disconnect from the server, please give me a new update

[Earl_Intel]

Hello PRINCeSsG,

Thank you for your response.

For us to further investigate on this, we would need to get your SSY logs to further check the driver versions that you have on your system.

Also, may I know the information on the following:

• Can you provide us the game settings that you're using?
• Does the issue only happen when you're using "Wallhack"?
• If you're not using Wallhack, does CrossFire still crashes?
• What digital gaming platform did you download CrossFire?

Best regards,

Earl E.

Intel Customer Support Technician

[PRINCeSsG]

where can I message you so I can send you a video?

• Can you provide us the game settings that you're using? = I have sent a picture so you can see what the settings are
  
  
• Does the issue only happen when you're using "Wallhack"? = when I opened cr0ssf1re, after a few minutes he disconnected, I files to attach a picture to the disconnected and settings in intel
  
  
• If you're not using Wallhack, does CrossFire still crashes? = My game is ok with cr0ssf1re, it doesn't crash, it just crashes when I open Graphics Monitor 2020 R1
  
  
• What digital gaming platform did you download CrossFire? = cr0ssf1re PH , You can look at the pictures I files to attach here, all the problems are there

[Earl_Intel]

Hello PRINCeSsG,

Thank you for your reply.

I believe you can upload the video directly on the communities.

No worries, I'll further review the screenshots you provided before and will provide you an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hello PRINCeSsG,

Thank you for patiently waiting.

Just want to clarify a few things:

• Can you confirm if you downloaded Graphics Monitor 2020 R1? was it from Intel® Graphics Performance Analyzers?
  • Source link: Intel® Graphics Performance Analyzers

Best regards,

Earl E.

Intel Customer Support Technician

[PRINCeSsG]

How can I contact you? Can I ask for your ID on Facebook so I can chat with you because it's hard to explain here?

Look, I sent you a picture, it crashes and there are only a few options for its shortcut.

[Earl_Intel]

Hello PRINCeSsG,

You can upload the video on your GDrive and provide the link in here.

You can also chat us virtually, here is the link on how to contact us via Intel's Virtual Assistant: Contact Intel for Your Support Solutions

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi PRINCeSsG,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[PRINCeSsG]

This is an error when I play the game.

Those three pictures are my wallframe settings.

[Earl_Intel]

Hello PRINCeSsG,

Thank you for sharing the screenshots.

I'll check on this internally and see what I can do.

I'll provide you an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi PRINCeSsG,

Thanks for patiently waiting.

Upon further checking regarding to your concern, seems like this is handled by our Intel Graphics Performance Analyzers.

No worries, I'll be routing your case to them and kindly wait for an update on our team.

Best regards,

Earl E.

Intel Customer Support Technician

[AdmiralSquatbar]

I don't have a solution but this post needs an award

[sentientSpark_Intel]

Thank you for getting us in contact Earl_Intel.

Hi PRINCEsSsG!

I see you are having issues using wireframe overlay in an older release of Intel GPA.

This feature was removed as of release 2021.2 (see here for more information: Wireframe Availability - Intel Community) due to its use in wallhacking 

If you would like to explore the graphics pipeline used in CrossFire, you can capture a frame using Graphics Monitor and then open it in Frame Analyzer - the Wireframe option is still available there in order to inspect frames. 

In regards to your question:

Crossfire might be disconnecting you from the server when Graphics Monitor is attached due to its Anti-Cheat system. We don't have control over what games and applications do when GPA is attached to them.

Thanks for your post!

[christianong]

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