Metrics Missed On Windows 10

dai__alpha · ‎08-21-2019

Hello, I way trying to profile game on windows 10 with Intel GPA 2019 R2, I found some metrics such as EU Active and EU Stall metrics missed on my platform, then i use GPA buildin test game, still miss these metrics.

following list platform infomation:

Operating System:
    Name: Windows 7 (build 7600)
    Locale: zh-CN
    Secure Boot/Trusted Boot is disabled

CPU Information:
Architecture: x64
Cores count: 4

System BIOS:
Version: LENOVO FCKT77AUS
Date: 12/22/2015

Video BIOS:
Date: 11/26/20

GPU Information:
    Name: Intel(R) HD Graphics 4400
    Vendor id: 0x8086
    Product id: 0x41E
    Stepping: 6
    Driver Version: 10.18.14.5067
    Driver Date: 12-27-2018

Machine:
    Name: SKY-20190724VYY
    Memory: 4008 MB
    Screen: 1920x1080, 32 bit

Graphics Performance Analyzers:
Version: 19.2.343286
Installation folder: C:\Program Files\IntelSWTools\GPA\

how to prepare platform to catch GPA requirements, thank you very match.

Giselle_G_Intel · ‎08-29-2019

Hello!

Thank you for reaching out with your issues. We currently only offer support for the latest build of Intel® GPA, if you'd like to receive customer support please upgrade to the latest build of the tool. However, it looks like your hardware setup has both outdated BIOS and Graphics Drivers. Please update the Graphics Driver (and BIOS if possible) and let me know if the issue persists.