BAN REALTEK PIC-E CARD READER DRIVER! (nuc11pak)

[pokeutopia]

I just purchased a NUC11PAK (NUC11 i5 variant - using a compatible Kingston RAM and Kingston NV1 1TB SSD) and I've been having issues whereby the computer constantly restarts every 2-3 mins or a blue screen of death. After searching on reddit, it seems to be an issue only affecting this model. So I tried uninstalling it but Windows keeps reinstalling the driver. So after some googling, I had to block windows from installing the driver. After completly removing the Realtek PCI-E card reader driver and blocking it from being installed, all my issues went away!

Why can't Intel check to see if the drivers will cause issues. I can't use my card reader now (no big deal) but when will this be fixed?

[DeividA_Intel]

Hello pokeutopia,  

Thank you for posting on the Intel® communities.   

In order to investigate further this behavior, please provide the following:  

. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

· To save your scan, click Next and click Save.  

Best regards,  

Deivid A.  

Intel Customer Support Technician 

[pokeutopia]

Hi Deivid,

Thanks for the response

Do I need to reinstall the Realtek driver before doing a scan or can I just scan right now? Cause I've removed and blocked the driver from auto installing itself.

[DeividA_Intel]

Hello pokeutopia, 

In this case, since the driver causes the issue there is no need for you to reinstall it just for the reports. The reason already explains in your post.

Just run the report and attached the file.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[pokeutopia]

Hi, just completed the scan. Thanks, see attachment.

[DeividA_Intel]

Hello pokeutopia, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello pokeutopia, 

In order to continue further, I would like to confirm the following:

1. Did you install the Realtek SD driver from the download center?

- https://downloadcenter.intel.com/download/30132/Realtek-Card-Reader-Driver-for-Intel-NUC-11-Gen

- Installation instruction:

A) Download and unzip CardReader_Win10_10.0.19041.21335.zip

B) Right-click on "RtsPer.inf" and chose Install

2. Have you fully updated your operating system, including optional updates?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[pokeutopia]

I used the automatically update your driver function on Intel software update website and previously had this installed:

Realtek* Card Reader Driver for Intel® NUC 11 Gen

Version: 10.0.19041.21335 (Latest) Date: 1/13/2021

Yes I am on Windows 11 latest stable version.

[DeividA_Intel]

Hello pokeutopia, 

Were you able to check the previous post? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello pokeutopia, 

Thanks for the information provided.

In order to continue, I would like to confirm the following:

1. By "Intel software update website" Did you mean the Intel® Driver & Support Assistant?

2. Have you tried a manual installation of the driver?

3. Can you roll back to Windows 10? This is because we do not fully support this version since it is not officially released, otherwise, you may need to contact Microsoft for further instructions.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[pokeutopia]

HI Deivid

Sorry, I mean Windows 10. I'm on the most updated version of WIndows 10.

1. Yes, I used the  Intel® Driver & Support Assistant.

2. Have you tried a manual installation of the driver? Yes, same issue.

[DeividA_Intel]

Hello pokeutopia, 

Thanks for the information provided

With this information I will be able to continue with the research, I will let you know about any updates as soon as possible.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Ronny_G_Intel]

Hi @pokeutopia 

I am sorry to hear that you are dealing with the issue.

Can you please try updating the BIOS twice? Applying the BIOS update twice allows for the allotted Intel® Management Engine firmware size to be set to a larger size. Once set to the new size the second application of the BIOS update then uses the new size allocation.

Thanks,

Ronny G

[pokeutopia]

Hi Ronny

How do I update the BIOS twice?

[DeividA_Intel]

Hello pokeutopia, 

In order to update the BIOS twice, please try a regular BIOS update (F7 BIOS Update) and then a BIOS recovery (BIOS Recovery by the Power Button Menu).

Here is the BIOS version 0040:

- https://www.intel.com/content/www/us/en/download/19694/30510/bios-update-patgl357.html

Attach you will find the steps.

Regards,    

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello pokeutopia,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello pokeutopia, 

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician