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Boas o ecrã do meu portátil Asus com placa gráfica Intel, de um momento para o outro ficou com um risco rosa de uma ponta a outra na horizontal . O que posso fazer para resolver isto? Alguém me pode ajudar?

arodr128
Beginner
214 Views

IMG_20200522_130901.jpg

0 Kudos
13 Replies
Alberto_R_Intel
Moderator
144 Views

arodr128, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the laptop?

What is the model of the Intel® Processor in it?

Is this a new computer?

Was it working fine before?

Did you make any recent hardware/software changes?

When did the issue start?

Which Windows* version are you using?

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

arodr128
Beginner
144 Views

Hi the model is: Asus A540S, the model for the Intel is:Intel (R) celeron (R) cpu N3160 @ 1,60GHZ, 1,60GHZ, IT'S not a new computer and it was working just fine, I didn't make any change on my computer it started to have this line when I was using it, it just appeared on my screen, it happened on the day of my post and I'm using win 10 home. Thanks for your help.

Alberto_R_Intel
Moderator
144 Views

Hello arodr128, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

arodr128
Beginner
144 Views

Hi I didn't see your answer before today, but I responded all of your questions, hope you can help.

Alberto_R_Intel
Moderator
144 Views

arodr128, No problem at all, thank you very much for providing that information.

 

Just to confirm, if you access the BIOS of the laptop, do you still see the line?

 

We recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform.

I looked in ASUS's web site and the Graphics driver available in there is version V20.19.15.4531.02, please try a clean installation of that driver and once you get the chance please let us know the results:

https://www.asus.com/supportonly/A540SA/HelpDesk_Download/

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
144 Views

Hello arodr128, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
144 Views

Hello arodr128, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

arodr128
Beginner
144 Views

Hi, yes it has the same problem every were

Alberto_R_Intel
Moderator
144 Views

arodr128, Thank you very much for letting us know those results.

 

Since the computer is working with Intel® Celeron® Processor N3160, we can always try to install the Intel® Graphics generic driver version 15.40.45.5126, please try a clean installation of that driver:

https://downloadcenter.intel.com/download/29474/Intel-Graphics-Driver-for-Windows-15-40-?product=918... 

 

If the problem persists after that, then the next thing to do will be to get in contact directly with ASUS to report this scenario, to verify if they can do a physical inspection of the computer and if necessary for them to provide the warranty options for the unit:

https://www.asus.com/support/

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

arodr128
Beginner
144 Views
Alberto_R_Intel
Moderator
144 Views

arodr128, You are very welcome.

 

Once you test the driver, please let us know the results.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
144 Views

Hello arodr128, I just wanted to check if you were able to test the driver and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
144 Views

Hello arodr128, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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