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Checkerboard Images on desktop and taskbar of Intel NUC

1999
Beginner
350 Views

I suddenly started getting Checkerboard Images on desktop and taskbar of Intel NUC. I deleted and reinstalled the graphics driver and the problem disappeared for about 5 day and reappeared.

 

I did the following:

I opened the NUC to make sure ventilation was not the issure

I replaced the memory and used the spare memory slot.

I ran a complete virus scan.

I ran Glary Utilities and Malwarebytes.

New software has not been recently installed.

I couldn't find any decent Intel diagnostics.

I don't want to do a clean Windows install at this point, only to have the problem return in a few days.

 

Two other users have a distorted envelope image on their Intel NUC Windows 10 desktop when they open Outlook.

 

Suggestions would be appreciated.

 

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3 Replies
Alberto_R_Intel
Moderator
325 Views

1999, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Intel® NUC?

Is this a new Intel® NUC?

When did you purchase it?

What is the model of the monitor?

Which video port of the Intel® NUC are you using to connect the TV/monitor?

Are you using adapters or converters to attach the screen?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes besides reinstalling the graphics driver that might cause this problem?

Which specific Windows* version are you using?

Does the problem happen at home or in the work environment?

Could you please provide a screenshot of the "Checkerboard Images" you are seeing on the desktop and taskbar of Intel® NUC?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Jean_Intel
Moderator
293 Views

Hello 1999,

 

I hope you are doing fine.

 

Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Jean O. 

Intel Customer Support Technician


Alberto_R_Intel
Moderator
272 Views

Hello 1999, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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