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LinJin_C_Intel
Employee
1,630 Views

Dreaded green vertical lines of death on screen - graphics card issues?

Hi gang,

I've got a D5250WYKH purchased via EPP many moons ago, that's starting to splutter fugly vertical green lines superimposed on images. These lines randomly flash, every 30secs or so.

Already did a ton of troubleshooting:

- swapped HDMI cables

- reinstalled graphics drivers

- displayed out to a different TV set

The issue persists despite these troubleshooting steps. My gut tells me the integrated HD 5000 graphics card is at the tail-end of its short-lived, 4-year life on earth.

Any resolution tips or ideas would be welcome....

Thanks

Jason from Malaysia

0 Kudos
2 Replies
idata
Community Manager
64 Views

Hello jcheah,

 

Thank you for joining this community.

 

We understand that you are facing distorted images with your system.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

I hope this helps.

 

Regards,

 

Diego S.

 

idata
Community Manager
64 Views

 

 

Hello jcheah,

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Best Regards,

 

Diego S.

 

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