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Intel NUC's got restarted because of "Intel(R) SUR QC Software Asset Manager" without any notice

ForumResearcher
Beginner
1,545 Views

We have more than 10 NUC's running currently "NUC11PAHI5" (11th Gen), all of them suddenly got restarted with no user consent or notice.

Event ID: 1005 "The Windows Installer initiated a system restart to complete or continue the configuration of 'Intel(R) SUR QC Software Asset Manager'."

Above mentioned event shown in event viewer logs.

 

 

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8 Replies
MRoss5200
Valued Contributor I
1,460 Views

This is part of the "Intel Computing Improvement Program". This gets installed if you accept joining this program  when you install "Intel Driver Support Assistant". You can remove this from the Add/Remove Programs control panel. Most likely was the IDSA tool had an update that required the system to reboot to finish installing.

David_G_Intel
Moderator
1,401 Views

Hello ForumResearcher


Thank you for posting on the Intel️® communities. To investigate this request, please share with us the the Intel® System Support Utility (Intel® SSU) results of one of the affected units:


Regards, 

David G 

Intel Customer Support Technician 


ForumResearcher
Beginner
1,382 Views

As requested attaching the log here

AndrewT
Beginner
1,041 Views

@David_G_Intel @Ronny_G_Intel 

This happened to me today, forced restart with no warning in the middle of a meeting. Given that this was first reported two weeks ago, it's absolutely unacceptable. Came here looking for a way to supply feedback but apparently there is not one. Have been part of the experience improvement program for a long time but will be uninstalling the process from all machines because it creates business risk that cannot be afforded.

David_G_Intel
Moderator
1,316 Views

Thank you for the information. We are working on this request, the updates will be posted on the thread.


Regards, 

David G 

Intel Customer Support Technician 


Ronny_G_Intel
Community Manager
1,254 Views

Hi @ForumResearcher 

 

As mentioned by @MRoss5200 my understanding is that "Intel System Usage Report (SUR)" is just telemetry that is sent to Intel and If I am correct, it is part of the  "Intel(R) Driver Update Utility".

If you want to remove it, go ahead and remove IDSA from your system and I will report your feedback to the IDSA team, I apologize for the inconvenience.

 

Regards,

Ronny G

 

Aggrevated
Beginner
1,132 Views

This also happened to me today.  No notice, just a reboot.  My solution (I hope it works) is to uninstall all Intel software and purchase AMD next time.

David_G_Intel
Moderator
899 Views

Hello ForumResearcher


Our team investigated this issue and found it was due to a recent server side change we made on September 13 that triggered a Intel SUR QC Software Asset Manager self-upgrade on machines with ICIP installed. We have reverted the change on the server side to prevent triggering any self-upgrade and users will no longer see this issue.

Thank you for your patience and for notifying us of this issue. It wasn't our intent to have this software cause the systems to reboot.


Regards, 

David G 

Intel Customer Support Technician 


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