Community
cancel
Showing results for 
Search instead for 
Did you mean: 
BHjal
Beginner
1,894 Views

LG BP60NB10 will not play Blu-ray disks on NUC8I7HVK

I have been in contact with both LG support and MS support about this issue so far they have not been able to solve it.

I try with this forum as the issue seems to connected to the manufacture of the HW/PC.

I bought a external Blu-ray UltraHD drive, LG B60B10 to use with NUC8I7HVK.

I am aware of that Blu-ray UltraHD discs does not work ( :-( ) with NUC8I7HVK, so that's not the issue.

The issue is that new Blu-ray disk is not possible to play with this combo. The symptom is sever reading problem and no video is shown.

I have tried with some older Blu-ray disks, about 10 years or older, and they can be played without problems.

This indicate that the copy protection scheme could be the problem. The new ones use besides AACS also Cinavia.

The old ones use only some versions of AACS.

The problems seems also be related to Windows 10.

Discs with DVD Video format can be played without problems.

I have tested the LG Drive on my three other computers.

Two different ASUS mini PC:s with W10 and neither can play new Blu-ray as the NUC.

On one I switched to another disk with W 8.1 and Blu-ray was possible with toplay.

So far in the investigation it seemed that problem only was connected to W10.

Then I tested with my oldest computer (10 years old) with a Gigabyte motherboard.

I tested with both W 10 and W8.1 and Blu-ray discs were possible to play with both versions!.

This leads to the conclusion that is not only problem with W10 it depends on the manufacture of the PC.

The first advice from MS was to check that I had the latest drivers, e.g. for USB.

But have the latest, I have with Intel update advisor and I also use Driver Booster, which finds other driver updates.

So nothing to do here.

To summarize.

The issue seems to be a combination of:

1. Windows 10

2. New Blu-ray discs

3. PC from some manufactures, e.g. Intel and ASUS.

My own opinion, with my tiny knowledge of the subject, is that some driver or driver(s) requires update.

Any similar experience or any ideas. Any comments from Intel?

/Bjorn

0 Kudos
5 Replies
idata
Community Manager
148 Views

Hello Gunnar68

 

 

Thank you for joining the Intel® community.

 

  • Please share with us the manufacturer reference link of the blu-ray device.
  • What type of connection are you using?
  • Do you have access to the disc data?
  • How does the device show on the device manager? Share a screenshot if possible. \
  • If you use a non blu-ray disc do you have any problem?
Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Steps to save the report:
  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

Allow me to share with you the Intel® Product Compatibility Tool for the Intel® NUC Kit NUC8i7HVK for the validated peripherals on the unit

 

 

http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC... http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...

 

 

Hope his help.

 

 

Regards,

 

Leonardo C.

 

BHjal
Beginner
148 Views

hank you for joining the Intel® community.

  • Please share with us the manufacturer reference link of the blu-ray device.

https://www.lg.com/us/business/commercial-display/it-products/digital-storage/lg-BP60NB10 LG Slim Portable Blu-ray / DVD Writer & 3D Blu-ray Disc Playback & DVD M-DISC™ Support | LG US

  • What type of connection are you using?

It's connected to USB 3. It has USB 2 interface.

  • Do you have access to the disc data?

Attach two files, one with extensive data and one short with info about the copy protection schemes.

  • How does the device show on the device manager? Share a screenshot if possible. \

Attach several screenshots for the Drive, about the Drive and some USB shots.

  • If you use a non blu-ray disc do you have any problem?

No, DVD-Video works.

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Steps to save the report:

  1. Run the utility.
  2. Click on "Scan" to get the scanned system.
  3. Once the scan is complete click on "next".
  4. Use the "save" option, save the report to your desktop.
  5. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

Allow me to share with you the Intel® Product Compatibility Tool for the Intel® NUC Kit NUC8i7HVK for the validated peripherals on the unit

See answer 2

http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo%3FmoduleName%3DIntel%25C2%25... http://compatibleproducts.intel.com/ProductDetails/ExportPeripheralInfo?moduleName=Intel%C2%AE%20NUC...

Yes, that's the drives that not support UHD Blu-ray and that make sense as UHD Blu-ray is not supported by NUC8I7HVK.

It should be possible to also include UHD Blu-ray drives, but with a note that UHD Blu-ray format is not supported.

BHjal
Beginner
148 Views

Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

File is attached.

/Bjorn

BHjal
Beginner
148 Views

Hello,I've finally found the solution to this problem. It came when tried to solve another problem with a DVD and a program.I was advised by the programmers to try to boot in Safe Mode and then the program worked.Then I got the idea to try a Blu-ray disc that did not work in normal mode and now it was possible to play it!A number of drivers were turned off in Safe Mode and then tried in normal mode to turn off the same devices. But it did'nt help.So there must be something else and I first tried to shut down the BitDefender antivirus program.After doing this, it worked with the Blu-ray Disc !!!You sometimes get the advice to try to turn off antivirus software when troubleshooting.Here it seemed quite long-sought.

It explains why it works on some other computers and windows versions. There is no BitDefender installed!

BitDefender launches a new device scan, in the background, when it detects the Drive. It interfere in some way with the DVD program. Stopp the scan and the program works.

So you can add the BP60NB10 to the list of supported Optical Drives with a note that UHD Blu-ray disccan't be played.

This information is a bit outside the scope but it could be worth to mention. It will neither be possible either to make a backcopy of a UHD Blu-ray Disc with the latest version of the BIOS (1.0).

It was possible with earlier versions (was "a UHD friendly Drive") because of a bug. But LG has corrected this in the latest version of BIOS and the Drive is now "a UHD unfriendly Drive" :-(. Best Regards / Björn

idata
Community Manager
148 Views

Hello Gunnar68

 

 

Thank you for the information, I am glad to hear that the problem was solved on your system; I am going to send the feedback on this situation.

 

 

Best Regards,

 

Leonardo C.

 

Reply