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idata
Community Manager
1,166 Views

NUC Skull Canyon (NUC6i7KYK) problems + secure boot + installed intel platform key issues (Bios update and post).

Hi,

I have the NUC Skull Canyon (NUC6i7KYK) and I have notices an issue with it.

To repro you have to enable the Secureboot option, have set on stantard and having the intel platform key set.

The issues:

-Unable to update the bios with whatever method when the above is set.

-The bios post is not writing the F1, F2 keys information on the bottom right of what they do even when enabled in the bios.

Disabling secure boot fix it all.

I guess this is not normal as I never ever had a computer that denies me to update the bios when I enable Secureboot...

I'm on latest 0055 bios.

Issue has been there for a while if not for ever.

0 Kudos
6 Replies
idata
Community Manager
91 Views

Thank you very much for taking the time to reach the Intel Communities Team, Wagnard.I will do my best to assist you further.

 

 

In order for me to assist you better, please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

 

Antony S.

 

 

idata
Community Manager
91 Views

Hi,

here is the requested information attached.

idata
Community Manager
91 Views

Thank you very much for your reply and the information provided, Wagnard.

 

 

I run some tests at our labs using the same NUC (https://ark.intel.com/products/89187/Intel-NUC-Kit-NUC6i7KYK NUC6i7KYK) and I could replicate the issue. When the Secure Boot and the Intel® Platform Key enabled it is not possible to update the BIOS through the F7 Method (cf. https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html F7 BIOS Update Instructions for Intel® NUC). Although, I was able to perform the update by using the BIOS Recovery through security jumper method (cf. https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html BIOS Recovery Update Instructions for Intel® NUC). What can be happening is that you are using a Pendrive in FAT32 format. If so, the BIOS recovery method will not work. Please try using a Pendrive in NTFS format and try updating the BIOS using the BIOS recovery method.

 

 

 

Antony S.
idata
Community Manager
91 Views

Can we expect an official fix because for the moment it's only a workaround + the issue of not displaying the F-keys details on the boot logo ?

idata
Community Manager
91 Views

That is a really good question, Wagnard.

 

 

This is actually normal when Secure boot and the Intel® Platform Key are enabled even in other NUC models. I will just double check in our internal documentation if there is a way to change this or not. I will be back to you soon.

 

 

 

Antony S.
idata
Community Manager
91 Views

Thanks, but if. This is the expected behavior, please update de Readme and documentation accordingly, I saw nothing about this and this is not something I see with typical pc motherboard.

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