NUC10i5FNH turbo bost problems

[Alberto1]

Hello.

I have problems with the turbo bost, beacuse I change it in the bios to 32W and always stay above that value, as if the factory value remained. Also, it has a limitation of time and stays at the maximum forever. This cause me thermal problems.

I also tried with Intel extreme tuning utility and has the same behavior.

This is happening since the last 3 firmware updates or so.

I have the las update, [FNCML357] - 0052.

Regards.

[DeividA_Intel]

Hello Alberto1,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Can you share pictures of the BIOS? Where you changed the voltages and for the turbo boost section.

2. Can you share pictures of the Intel® Extreme Tuning Utility (Intel® XTU)?

3. Have you run all the Windows updates, including optional updates?

4. Have you loaded the BIOS settings to default?

5. Have you tried a BIOS recovery?

- File(FNCML357.0052.RECOVERY.zip): https://downloadcenter.intel.com/download/30404/BIOS-Update-FNCML357-?v=t

- Steps: https://downloadmirror.intel.com/30404/eng/NUC-AptioV-UEFI-Firmware-BIOS-Update-Readme.pdf

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Alberto1]

Hello.

I have all the windows updates, and I do not modify any voltages, only "Package Power Limit 1 and 2. An also I have loaded the BIOS settings to default.

Today I have recovery the BIOS with the instructions you give me, and after that I load default settings. I have changed the Package Power limits like in the images and continue with the same behaviour.

I have tested with Cinebench, so you can see how it behaves. My Package Power Limit 2 (burst mode) is in 32W and begins in 36W, and until the end it is above 30W, that was my Package Power Limit 1 (Sustained).

At the beginning, when I buy the NUC, the values I see in the Intel Power Gadget are exactly the same I configure in my BIOS.

I have attached some files, some captures in time while I was running Cinebench.

Regards.

[DeividA_Intel]

Hello Alberto1, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards,  

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello Alberto1, 

Based on the research I would like to let you know that the best way to determine if this issue is caused by the BIOS value changes would be set it up as default and check the behavior. Once it is on default settings do not change any of the "Package Power Limit".

Just as a friendly reminder, this NUC cannot be overclocked.

Best regards, 

Deivid A. 

Intel Customer Support Technician 

[Alberto1]

Hello Deivid.

I set it up by default with F9 and save. The behaviour is the same. All the time above 30W until it ends.

I attach the screenshots.

Regards.

[Magana1E]

In the event that you have an advanced PC and you're running Windows, the chances are that you can pull up the presentation tab of Task Manager and see that your processor's recurrence is changing powerfully now and again bouncing far over the base clock speed.

Elonone

[Alberto1]

Using HWINFO64, my maximum core clock is 4,190.00 Mhz more or less. 

Now, I´m working with it and in 44W I have 3.90Ghz. 

[DeividA_Intel]

Hello Alberto1, 

Thanks for the information, I would like to confirm a couple of details and I would appreciate it if you can help me with the following:

1. Are you using a benchmark? If so, which one?

2. Do you experience the "endless turbo boost" under regular computing use? like browsing, checking emails, watching videos.

3. Have you received a blue screen of death or crashes?

4. Are you experiencing this issue when using a benchmark or running a test?

Please bear in mind that this unit does not support overclocking, just as a friendly reminder.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Alberto1]

Hello Deivid.

I'm not overclocking, in fact, I started this post to control the temperature of the machine, it is too high with the factory values. I lower the turbo boost to try to control temperatures.

1. For send you the information, I use Cinebench R20, but usually I work with virtual machines to develop. The last Intel Power Gadget image I paste was while I´m compiling. The image with 44.21 W.

2. No, when I do light work like browsing or watching videos I have only small spikes in the Turbo boost which I consider normal.

3. No, I have not suffered blue screens.

4. Yes, or as I said, compiling my developments. Only when I demand that the processor has that behavior, the rest of the time it works without problems.

Regards.

[DeividA_Intel]

Hello Alberto1, 

I would like to let you know that Turbo boost is not a feature that can help you decrease the temperatures, it's a feature that helps you to increase the performance of the computer by enabling some cores to the maximum speed or close to it depending on the workload. If you are using a benchmark, this is going to take the CPU to the maximum usage and if turbo boost is enabled may face some high temperatures since the CPU is at the maximum usage.

However, in order to help you with the temperature situation I would appreciate it if you help me with the following:

1. What are the temperatures reached by the CPU? And, where are you seeing them?

2. Have the NUC automatically shut down because of overheating?

3. Have you tried changing the fan modes?

- Press F2 during boot to enter BIOS Setup.

- Go to Advanced > Cooling.

- In the CPU Fan Header pane, experiment with setting Fan Control Mode to Balanced and Cool.

- Press F10 to save and exit BIOS Setup.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Alberto1]

Hello Deivid.

Yes, I understand it, but in my case it seems that it is all the time with the turbo boost activated, so the temperatures tend to be higher than they should.

The real problem is that I have configured in the BIOS 30W and when it is processing intensively it is always above that value. The turbo boost is temporary, and in my case it is not like that.

1, normally it reaches 90-95 degrees Celsius, and sometimes it reaches 100.

2, no.

3, yes, I have it in cooling mode.

Regards.

[DeividA_Intel]

Hello Alberto1, 

I would like to check with you a couple of things:

1. When you said, "The real problem is that I have configured in the BIOS 30W and when it is processing intensively it is always above that value. The turbo boost is temporary, and in my case, it is not like that." This behavior is only present when you use the benchmark but not while your browsing. Is that correct?

2. Can you provide me with some pictures of the tool where you see these temperatures?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Alberto1]

Hello Deivid.

No, when I browse there´s no problem, only when I do heavy task. As I said, when I compile in a virtual machine or things like this. Always heavy tasks.  The benchmark is only an example to take the images I paste you quickly.

When I bought the NUC, when I was demanding to work, the turbo boost was over 30W a period of time, and then I saw constantly in 30W. Now, I see it always over 30W until the task ends.

It's already hot and I've put it on 25W and turbo in 25W, I reach 92 degrees.

Regards.

[DeividA_Intel]

Hello Alberto1, 

Thank you for the extra information provided. 

I will proceed to check this situation internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello Alberto1, 

Based on the internal research, if you already tried the BIOS update (recovery as well), set BIOS settings to default, if you are not overclocking, the last recommendation would be to get in contact with us to check the warranty options that we have for you.

Use the link that works better for you:

- US Canada: https://www.intel.com/content/www/us/en/support/contact-support.html#@11 

- Europe, Middle East, and Africa: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html 

- Asia-Pacific: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html 

- Latin America: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html 

Regards,  

Deivid A.  

Intel Customer Support Technician

[Alberto1]

Hello Deivid.

Because this behavior, I have changed the thermal paste, I was always in 100 centrigrade degree in heavy workloads. So I think I lost the warranty.

Did you test with last firmware in the same Nuc model I have?. I have Windows 10 20H2 compilation 19042.985 installed.

I will try to install other Windows 10 version to test it.

Regards.

[Alberto1]

Hello Deivid.

I have tested Windows 10 1909 and it has the same behavior.

[lEdge]

It's a simple operation. Just because you changed the voltage in the BIOS. It doesn't have to work like a benchmark. The only benefit you may gain is use it as a power saver feature. For this product it can also mean that this setting can be for operation cycle and the duty cycle. This means the power will stay this way for every single operation string it has to do. Quite difficult to avoid with the OS state of Windows 10. You would see a test result when using the GPU component instead of the CPU for example.

[Alberto1]

Hello lEdge.

The Intel Nuc does not allow modifying the voltage in the BIOS.

[lEdge]

Okay. Case closed. Broad operating system development. I