NUC11PAH i3 LED turns on after shutdown

DarkPengu · ‎03-31-2022

Hello everyone,

we bought 20 Intel NUC11PAH. Almost all of them don't shutdown properly.
After shutdown the power-LED turns back on after 10-20 minutes and lights blue. You can hear the NUC working but no mouse or keyboard inputs are taken. Also no post on the monitors.
If the NUC is in this state the only way to get them to boot is to unplug the power and plug it back in - afterwards it starts normal.
This does not happen every shutdown but every other.

Newest Driver installed via the Intel Driver Tool, also newest BIOS Update installed. Doesn't matter if its Windows10 or 11, the problem happens on both OS.

Thanks in advance for all help!

DeividA_Intel · ‎04-01-2022

Hello DarkPengu,

Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® NUC 11 Performance kit - NUC11PAHi3

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".
To save your scan, click Next and click Save.

2. Was the issue present out of the box?

3. Do you see any LED light pattern on the power button?

4. Have you tried with a different power supply/power cord?

5. Have you tried with a different RAM and/or SSD?

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎04-05-2022

Hello DarkPengu,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎04-07-2022

Hello DarkPengu,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician

PCLOGICNZ · ‎07-14-2022

I too have this problem and no fixes Intel have provided have fixed it.

I am trying to gather more evidence on the issue. Can you provide the version numbers of the NUC's you have?

Mine are M11791-304 M11791-305 and M11791-306

azdust · ‎07-15-2022

This is a known issue. Unfortunately, Intel has yet to solve the issue.

Here a quick list of other forums where this issue is being discussed.

A partial solution is to roll back to an old display driver from July 2021. It used to be labeled 27.20....

A while back Intel relabeled this driver to a 30 something designation.

This driver has screen corruption and compatibility issues with Windows 11. Nevertheless, it is the best option at the moment.

PCLOGICNZ · ‎07-17-2022

I have already tried that with no success.

Does the BNUC11TNHi30000 have the same problem? I am up tot he point of trying other models and then will force intel to do an return swap if these work.