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arfultoucher
Beginner
2,941 Views

PJYH3 BIOS: Error updating capsule

Got a fresh NUC PJYH3. Came with BIOS 027.

 

First problem: The BIOS does not save any changes. After F10 and ok screen freezes and after a few seconds system reboots with old settings.

 

Second problem: downloaded JY0047.bio and tried to update with the F7 key press method from USB stick. Black screen forever. Reboots to old BIOS. Then I went into the BIOS screen and tried to update from there with F7 and file navigation. Get immediately this message:

Internal Error. Error updating capsule.

 

Also, Boot Display Config has by default ticks for Display F2, F7,F10 but none of them is actually shown. The splash screen just reads "Intel NUC".

 

I have set up a few NUCs before and went through certain issues but this one seems badly borked.

 

Did fresh FAT32 formatting on another stick and put bio file there. Same issue. Also tried to upgrade by just one version to 0037. Exactly the same problem.

 

0 Kudos
11 Replies
LeonWaksman
Super User
193 Views

  1. I assume that you have NUC7PJYH rather than NUC PJYH3
  2. Press and hold Power Button for 3 seconds and release it before 4 seconds Power Down Override occurs. You should boot into Power Boot Menu.
  3. Press F2 to enter bios.
  4. In Advanced>Boot disable Secure Boot option.
  5. Press F10 to save the settings and exit from bios.
  6. Now update bios with F7 option.

 

Leon

 

arfultoucher
Beginner
193 Views

I have a Gemini Lake Pentium. I ordered NUC7PJYH and on the label it says NUC7PJYH3 (a digit 3 at the end). When I try the Power Boot Menu then screen remains black. But I can press F2 during normal boot to enter BIOS. As I wrote above, F10 Save and Exit does not save modified BIOS settings but freezes the screen. So when i disable Secure Boot, then F10 Save and Exit the machine stays frozen for a while, then reboots and I have the old settings with Secure Boot enabled. F7 BIOS update ends again with Error updating capsule.

LeonWaksman
Super User
193 Views

Hello @arfultoucher​ 

Please open the NUC bottom case and verify that the yellow Bios Security Jumper is installed between pins 1-2 (normal position) and not between pins 2-3 (Lockdown position). See paragraph 2.3. page 48 of Technical Product Specification https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC7xJY_TechProdSpec.pdf

 

Leon

 

arfultoucher
Beginner
193 Views

The jumper is between 1-2 (Normal).

arfultoucher
Beginner
193 Views

Impressive response time of you support guys! 👏 Will check that when I have time..

n_scott_pearson
Super User Retired Employee
193 Views

I believe that your flash component is bad. You will need to get this NUC replaced. If you can exchange through storefront you purchased it through​, do so. Otherwise contact Intel Customer Support (ICS) directly (i.e. via phone, email, chat or forms service) and arrange replacement via the RMA process. Either way, remember to remove any memory or storage you added to this unit.

H​ope this helps,

...S

P.S. Leon and I are volunteers, not ​ICS.

arfultoucher
Beginner
193 Views

Thanks. I hope I can remove the DDR4 SODIMM safely. They fit so tightly...

arfultoucher
Beginner
193 Views

Thanks Leon & Scott. If I don't hear from ICS by tomorrow night, then I will return the product.

Alberto_R_Intel
Moderator
193 Views

arfultoucher, In order to replace the NUC, please get in contact with your local Intel Support Center: Chat support: http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat, For phone support, depending on your location, you will see the contact information on the links below: EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time). Waiting for response Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
arfultoucher
Beginner
193 Views

Thanks Alberto. I have already initiated the return process with the online store where I purchased the unit from.

Alberto_R_Intel
Moderator
193 Views

arfultoucher, You are very welcome. Perfect, thank you for letting us know that information. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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