nuc10i5fnh Reboot issue

[Niczegarden]

Good day everyone , 

Currently I have an issue with this model of PC right now, and this is quite odd actually. 

We are in Windows 10 installed on the SSD, and there is a command in Windows that Reboots the system, but with this one the system is just turning itself off. 

In CMD shutdown -r -t 00

is currently just doing a turn off system, and the issue is currently just ongoing with this unit so far. 

I have looked into the Secondary power settings , but nothing was flashing out of the ordinary. 

[AndrewG_Intel]

Hello @Niczegarden

Thank you for posting on the Intel® communities.

In order to review this further, could you please provide the following details?

1- How many Intel® NUCs do you have that are experiencing this behavior? Also, does this occur every time that the command is executed, or does it occur randomly?

2- Did this command work as expected before? If it did, were there any hardware or software changes that may relate to the point when the behavior started to occur?

3- How are you executing this command? For instance, are you manually typing in the command in the command line interpreter application (Windows Command Prompt)? Or are you executing through a script or a scheduled task? Please provide detailed step-by-step instructions for replication purposes.

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[Niczegarden]

1: Up to now , we are currently producing on a couple of these units, but ht issue still looks to be present on overall all the PC that we are configuring.

2: Yes usually the Windows Operating system is handling correcly this type of command at the startup of those machines. 

3: It is executed through the initial boot of Windows. after the installation and the script is ran. 

4: File is attached. 

[AndrewG_Intel]

Hello Niczegarden

Thank you for your response.

We will test the behavior of this command to see if we get the same result (we will manually run it in the Windows Command Prompt).

In the meantime, could you please try the following and let us know if the behavior is different?

1- We understand you execute the command from a script. Could you please manually execute it from Windows Command Prompt (CMD) and let us know if it works fine?

2- Based on the Intel® SSU report, the unit is running BIOS version 0052. Please update to the latest BIOS version 0056. To update the BIOS, we recommend using the F7 Update method in the BIOS update instructions.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Niczegarden

We are checking this thread and we would like to know if you tested executing the command manually. If you did, is the behavior different? Does it work as expected?

Also, were you able to update the BIOS to the latest version 0056?

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello Niczegarden

We would like to inform you that we tested this on an Intel® NUC Frost Canyon with the latest BIOS 0056. We run (manually) the command shutdown -r -t 00 using Windows Command Prompt (CMD). We tested several times and the system restarted as expected.

If the behavior persists after installing the latest BIOS and if there are no issues when running the command manually, this seems to point out that the issue should be in the script/tool you're using or in the OS/environment.

Also, as a result of not hearing back from you, we will proceed to close this thread now.

If you need any additional information, please submit a new question as this thread will no longer be monitored. Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician