- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks. Also, you are in the wrong forum and you do not have a NUC. However, be patient and one of the Intel moderators will move your thread to an appropriate forum. And, again, be patient. It is the weekend. I would not expect to see anything until Monday at the earliest.
Patience is key.
Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
thanks
i will waiting for answer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
slysmk, Thank you for posting in the Intel® Communities Support.
In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:
Is this a new computer?
When did you purchase it?
Is there any thunderbolt device connected to the computer?
If yes, what is the model of it?
Was "thunderbolt 463e code 43 error" showing in device manager before?
If not, when did the issue start?
Did you make any recent hardware/software changes that might cause this problem?
Does the problem happen at home or in the work environment?
Any questions, please let me know.
Regards,
Albert R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Is this a new computer?
yes
When did you purchase it?
2 weeks ago
Is there any thunderbolt device connected to the computer?
no.
If yes, what is the model of it?
Was "thunderbolt 463e code 43 error" showing in device manager before?
I have this error since I first got it.
If not, when did the issue start?
Did you make any recent hardware/software changes that might cause this problem?
This error only occurs when I put the computer to sleep. when i restart the computer the error disappears until i put it to sleep mode.
Does the problem happen at home or in the work environment?
home
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
slysmk, Thank you very much for providing that information.
For this scenario, it is important to mention that when using a mobile device, such as a laptop, everything is customized by the manufacturer of it. They can enable/disable BIOS settings as well as features and functions for the computer to comply with the functionality advertised by them. Especially, in this case, that based on the SSU report, the laptop is working with a dual-graphics configuration, Intel®, and Nvidia.
Currently, the graphics driver version installed on your device is 31.0.101.3729. We always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.
I looked on Acer's website and the latest graphics driver they have available is 30.0.101.1692. Please try a clean installation of that driver following the instructions in the links below:
https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html
If the issue persists, you can also try a clean installation of our latest graphics driver version 30.0.101.2114:
https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?
We also advise to install the Chipset Driver version 10.1.36.6 and the ME (Management Engine) driver version 2145.1.42.0:
We also suggest to get in contact directly with Acer support to make sure the latest BIOS version is currently installed on your machine:
https://www.acer.com/us-en/support
Now, as an option, in this specific situation, since the machine is brand new, if the problem remains after trying the steps above, we encourage you to get in contact directly with the place of purchase to validate the warranty on it. Most of them have a 30-day policy and they also might have the option to do a physical inspection on the device.
Once you get the chance, please let us know the results.
Regards,
Albert R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I did everything you said but the problem still persists. I think this problem occurs because intel could not extract a proper driver. please make the necessary fix for this driver urgently.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
slysmk, Thank you very much for letting us know those results.
We are sorry to hear the issue persists after trying the troubleshooting steps provided previously.
We will do further research on this matter, as soon as I get any updates, I will post all the details on this thread.
Regards,
Albert R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
my opinion as a programmer; When the laptop goes to sleep, the thunderbolt port does not go to sleep. that's what I think. because this problem only gives when you put the laptop to sleep. When you restart the computer, the driver does not give an error.
Note : I'm sorry I used google translate because my english is not very good. I apologize in advance for the grammar.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello slysmk, No problem at all, we understand everything that you are saying.
I just received an update on this matter. After reviewing the case, we determined that the next thing to do in this scenario will be to get in contact directly with OEM Support for further assistance on this topic, as you can confirm in the following link:
https://www.intel.com/content/www/us/en/support/articles/000024279/boards-and-kits.html
Acer Support:
https://www.acer.com/us-en/support
Regards,
Albert R.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Is there perhaps a solution to the problem now? I have exactly the same problem with my Acer A517-53G. All drivers and the BIOS are up to date.
Thanks!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page