Can't install Optane Memory.

[RBert3]

I bought an Intel Optane Memory to install it on my Asus Maximus IX Hero motherboard. I updated my BIOS to the last and required version, did the installation on the M2.2 port 2X, did the BIOS configurations requiered, but when i tried to install the "SetupOptaneMemory" file, it says my BIOS isn't corrected set.

What can I do?

[idata]

Hello RFBertelli,

Please try the following:Boot to your UEFI BIOS > switch to Advanced Mode (F7) > open the Advanced tab > open the Onboard Devices Configuration >1. Toggle M.2_1 to [PCIE Mode] or [Auto].2. Press F10 to save changes, power your system down, and switch Optane™ Memory module to this slot (M.2_1).It's possible that M.2_2 isn't an Optane™ Memory ready slot, however, the documentation available for your motherboard isn't entirely clear on this.Best regards,Carlos A.

[RBert3]

Hi.

No. I did and still in the same situation. It says there is no Optane Memory installed.

[idata]

Hello RFBertelli,

Your Optane™ Memory module must have been detected at some point previously, otherwise we would have received this error from the begining and the instalation would have never gotten far enough to encounter the issues that we've corrected so far.From our end, there are no further suggestions that can be made for this situation. Our best recommendation will be to engage your motherboard manufacturer directly (ASUS*), and let us know the outcome or if anything changes so that we may continue assisting you if needed.- https://vip.asus.com/VIP2/Services/QuestionForm/TechQuery?lang=en-us ASUS* SupportNOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.Best regards,Carlos A

[JKund]

A mesma coisa para mim. Não consigo instalar esta optane de jeito nenhum.

A bios está em UEFI, fiz instalação de windows limpa, e para mim aparece a mesma coisa , apesar de ser placa MSI. A optane não aparece no Advanced intel Rapid storage.

[RBert3]

The Asus support told me to folllow Intel's instructions:

"

Prezado(a) Rodrigo,

Bom dia/Boa tarde

O manual com a instalação correta está presente no link:

https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-installation.pdf https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-optane-memory-user-installation.pdf Lembrando, deve utilizar o software mais atual, presente no link: https://downloadcenter.intel.com/downloads/eula/26865/Intel-Rapid-Storage-Technology-Intel-RST-?httpDown=https://downloadmirror.intel.com/26865/eng/SetupOptaneMemory.exe https://downloadcenter.intel.com/downloads/eula/26865/Intel-Rapid-Storage-Technology-Intel-RST-?httpDown=https://downloadmirror.intel.com/26865/eng/SetupOptaneMemory.exe Lembrando, no Setup deve configurar o SATA Mode Selection como [Intel RST Premium with Intel Optane System Acceleration(RAID)]. Demais requisitos no manual acima. Espero ter ajudado e estamos a disposição Boa semana

Atenciosamente,

Maudy

Suporte ASUS Brasil

"

[RBert3]

JRKUNDE, faz 20 dias que estou nessa luta. Formatei meu computador 2 vezes, tentei de tudo e nada desse troço instalar!!!! To achando que ganhei um pendrive interno de 16 GB! E ainda gastei quase R$300 nele!!!!!

[idata]

Hello RFBertelli,

We understand and share your frustration. With the troubleshooting and settings that we have provided, you should be able to simply activate system acceleration at this point. We've already confirmed that everything is set correctly from our end. However, the fault at this point falls with your motherboard or BIOS, which refuses to detect our memory as installed through the Intel® Chipset (which both your M.2 slots use).This may be a simple fix, but only your motherboard manufacturer may be able to help, since they're the experts when it comes to their product.Please check with them, and let us know if they're able to provide the assistance needed.Best regards,Carlos A