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1382 Discussions

Cannot install Optane Memory

BRicc1
Beginner
‎06-11-2018 08:57 PM
2,031 Views

I keep getting the same error code, says it cannot write to my hard drive. I have free space at the end of my hard drive but still receive this message.

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idata
Employee
‎06-12-2018 08:35 AM
725 Views

Hi Bdjr22,

 

 

Thank you for contacting our support community. We understand you have issues with the Intel® Optane™ Memory.

 

 

In order to better understand your situation, could you please provide the following information:

 

 

*Please attach screenshots of disk management.

 

*Please attach the specific error message you are getting from the software.

 

*Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.

 

*Please attach the logs located here: C:\Users\[your user name]\Intel\Logs

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.

 

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idata
Employee
‎06-19-2018 02:42 PM
725 Views

Hi Bdjr22,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.

 

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Community support is provided Monday to Friday. Other contact methods are available here.

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