06-12-2018 08:35 AM
Thank you for contacting our support community. We understand you have issues with the Intel® Optane™ Memory.
In order to better understand your situation, could you please provide the following information:
*Please attach screenshots of disk management.
*Please attach the specific error message you are getting from the software.
*Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.
*Please attach the logs located here: C:\Users\[your user name]\Intel\Logs
We look forward to hearing back from you.