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MWhel2
Beginner
1,115 Views

Cant enalbe Optane after system recovery How can I remove the old optane pairing

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HP Pavilion All-in-One - 24-r100na

:-( enable option grayed out in Intel Rapid Storage Technology Utility

:-( HP Bios has no option to enable Optane

Intel Rapid Storage Technology Utility detect the optane module, however enable option is disabled

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1 Solution
DiegoV_Intel
Moderator
68 Views

Hi MWhel2,

 

Thank you for posting in the Intel® communities.

 

Based on your description, I would say that you would have to reset the module from BIOS, however as you are using an All-in-One system, it’s better to contact the manufacturer (HP* in this case) directly to ask them how to recover the module.

 

The following HP* article includes some instructions you may want to try, however if they don’t work, please contact them directly as stated in their article: https://support.hp.com/in-en/document/c06101701

 

Systems like laptops or All-in-Ones are not the same as regular Desktop computers, they usually include special features at BIOS and OS level that we are not aware of, so before doing any system change, it’s always recommended to contact the manufacturer for assistance.

 

Additional information about issues and fixes related to the Intel® Optane™ Memory in HP* systems is available here: https://support.hp.com/in-en/document/c05591811

 

 I hope you find this information useful.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

2 Replies
DiegoV_Intel
Moderator
69 Views

Hi MWhel2,

 

Thank you for posting in the Intel® communities.

 

Based on your description, I would say that you would have to reset the module from BIOS, however as you are using an All-in-One system, it’s better to contact the manufacturer (HP* in this case) directly to ask them how to recover the module.

 

The following HP* article includes some instructions you may want to try, however if they don’t work, please contact them directly as stated in their article: https://support.hp.com/in-en/document/c06101701

 

Systems like laptops or All-in-Ones are not the same as regular Desktop computers, they usually include special features at BIOS and OS level that we are not aware of, so before doing any system change, it’s always recommended to contact the manufacturer for assistance.

 

Additional information about issues and fixes related to the Intel® Optane™ Memory in HP* systems is available here: https://support.hp.com/in-en/document/c05591811

 

 I hope you find this information useful.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

DiegoV_Intel
Moderator
68 Views

Hi MWhel2,

 

I would like to know if you have any updates about this.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Reply