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PatoX
Beginner
546 Views

Compatibilidad Chipset HM370 con Optane M10 , Modelo: MEMPEK1J016GAH , P/N : L08717-001

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Tengo una Laptop HP Pavilion Gaming 15-cx0003la cuyo chipset es HM370. Necesito saber si es compatible con la memoria optane en especifico M10 , Modelo: MEMPEK1J016GAH , P/N : L08717-001. Si no cual es compatible? ya que por lo que he visto hay variantes. El hecho es que al instalarla, en la BIOS se activan la opciones de UEFI pero no aparece la memoria solo parece el hdd sata. Dentro de windows en la aplicación de Rapid Storage aparece como no instalada y la opción activar deshabilitada. En administrador de discos no aparece.

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1 Solution
Santiago_A_Intel
Employee
126 Views

Hi PatoX,

 

Thank you for your contact to Intel® SSD Support Group with your request for support on Intel® Optane™ Memory Series 16GB, M.2 80mm PCIe 3.0, 20nm, 3D Xpoint™.

 

We understand you want to know if the Intel® Optane™ Memory it’s compatible with your HP* laptop.

 

For specific laptop brands and models, compatibility with the Intel® Optane™ Memory it’s not confirmed; therefore, our recommendation is to get in touch with your Original Equipment Manufacturer (OEM) HP* for additional support on your installation and confirm with them.

 

For additional information on Intel® Optane™ Memory: Before You Buy, Key Requirements; please refer to the following link: https://www.intel.com/content/www/us/en/support/articles/000023994/memory-and-storage/intel-optane-m...

 

After doing some research about the specific laptop model you’ve mentioned, we’ve found a thread in the HP* site (full procedure is posted in Spanish) where you might want to confirm the installation procedure. Please refer to the following link where a user posted an install procedure: https://h30467.www3.hp.com/t5/Hardware-para-notebooks/Instalar-y-configurar-Memoria-Intel-Optane/m-p... for your case at this moment, our recommendation is to confirm directly with your OEM HP* for additional support on your installation.

 

I hope you find this information useful. If there is anything else I can help you with, let me know.

 

Have a nice day.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

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3 Replies
Santiago_A_Intel
Employee
127 Views

Hi PatoX,

 

Thank you for your contact to Intel® SSD Support Group with your request for support on Intel® Optane™ Memory Series 16GB, M.2 80mm PCIe 3.0, 20nm, 3D Xpoint™.

 

We understand you want to know if the Intel® Optane™ Memory it’s compatible with your HP* laptop.

 

For specific laptop brands and models, compatibility with the Intel® Optane™ Memory it’s not confirmed; therefore, our recommendation is to get in touch with your Original Equipment Manufacturer (OEM) HP* for additional support on your installation and confirm with them.

 

For additional information on Intel® Optane™ Memory: Before You Buy, Key Requirements; please refer to the following link: https://www.intel.com/content/www/us/en/support/articles/000023994/memory-and-storage/intel-optane-m...

 

After doing some research about the specific laptop model you’ve mentioned, we’ve found a thread in the HP* site (full procedure is posted in Spanish) where you might want to confirm the installation procedure. Please refer to the following link where a user posted an install procedure: https://h30467.www3.hp.com/t5/Hardware-para-notebooks/Instalar-y-configurar-Memoria-Intel-Optane/m-p... for your case at this moment, our recommendation is to confirm directly with your OEM HP* for additional support on your installation.

 

I hope you find this information useful. If there is anything else I can help you with, let me know.

 

Have a nice day.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

View solution in original post

Santiago_A_Intel
Employee
126 Views

Hi PatoX,

 

Greetings from Intel® SSD Support Group with your request for support on Intel® Optane™ Memory Series 16GB, M.2 80mm PCIe 3.0, 20nm, 3D Xpoint™.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
126 Views

Hi PatoX,

 

Greetings from Intel® SSD Support Group.

 

This is to let you know this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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