DIMM error injection through ITP

[Johann1]

Hi 

    We need to do DIMM error injection through ITP(Intel System Debugger).  Do you know if there are any procedural documents for DIMM error injection through ITP that we can refer to.  Thank you~

Best Regards,

Schani

[Subhashish]

Hello Johann1,

Thank you for your post.

Regarding your query, we understand that you want to perform DIMM error injection through ITP. However we see that the product you have selected in Intel Optane Memory. Can you confirm if this is the product for which you are trying to perform the DIMM error injection through ITP or is it any other memory module?

Regards,

Subhashish_Intel.

[Johann1]

Hello Subhashish，

       Thank you for your reply。  Sorry — I may have sent the email to the wrong group (memory type). We are just using standard DDR5 memory and want to perform DIMM error injection through ITP and need an SOP document to reference and follow.  Please help us check if this kind of document exists? Thank you a lot.

Best Regards,
Johann1

[Subhashish]

Hello Johann1,

Regarding your query, in addition to our previous post, we request you to sign in and check in Design and Validation Tools site. Alternatively, you can open an IPS (Intel Premier Support ticket).

Please let us know if there are any other concerns.

Regards,

Subhashish_Intel.

[Steve_Jerome22]

Hi Johann1,

Greetings for the day!

Thanks for the response, we understand your concern regarding DIMM error injection through ITP.

As informed earlier, we request you to please open an IPS ticket through Intel Premier Support portal.

Regards

Jerome

Intel Customer Support Technician

[Johann1]

Hello Jerome，

    Thank you for your reply.  I will open an IPS ticket through Intel Premier Support portal. Thanks.

Best Regards,

Johann1

[Johann1]

Hello Jerome，

        I have followed the  IPS registration page instructions, but I don't receive any e-mail notification and see Intel Premier Support button in the My Intel Dashboard.   Please help me to solve this issue. Thanks.   

Best Regards,

Johann1

[Sachinks]

Hello Johann1,

Thank you for your reply and thank you for the screenshot.

Please note that it may take some time for the IPS request to be authorized and for the email to be received. We request you to kindly wait for some time and see if you receive the email. Also, please check your spam folder to see if the email is present there. 

Also, as the screenshot says your request has been approved, can you try logging in via a different browser to see if you get the option to create an IPS ticket?

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.

Best Regards,

Sachin KS

Intel Customer Support Technician

[Johann1]

Hello Sachin,

    Thank you for your help. I can see IPS item in my dashboard now. Thanks a lot.

Best Regards,

Johann1

[Sachinks]

Hello Johann1,

Greetings!

We are glad to help! As you are able to create the IPS ticket, kindly let us know if we can proceed to close this thread.

Regards,

Sachin KS

Intel Customer Support Technician

[Johann1]

Hello Sachin，

          OK, Please close this thread and if I have any further questions, I will leave a message in the IPS. Thank you.

Best Regards,

Johann1

[Steve_Jerome22]

Hi Johann1,

Greetings for the day!

Thanks for your response, we will proceed to close the case.

Please feel free to reach out to us for further query.

Regards

Jerome

Intel Customer Support Technician