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Novice
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Dell inspiron 5593 how do i accelerate my intel optane memory

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hello, how do i accelerate my intel optane memory it keeps saying "you have no valid disk pair in your system"

i'm new to laptops so i don't really know how this works??  

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Super User
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So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

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Novice
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do i have to enable it? i search on google on how to but when i search for Intel Rapid Storage it doesn't appear. Do i not i have it?

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Super User
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So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

View solution in original post

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Novice
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okay, thank you
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Novice
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here is my system information 

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Moderator
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Hello, kweniiii,

 

Thank you for contacting Intel® Memory and Storage support.

 

We do not see any file attached to your post, would you mind to try again to upload the SSU logs, to review your current configuration, and to continue with the troubleshooting.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

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Moderator
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Hello, kweniiii,

 

We were reviewing your community thread related to your Intel® Optane™ Memory Series, and we would like to know if you were able to review our previous post and if you needed further assistance.

 

Have a nice day.

 

Best regards.

 

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

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Moderator
19 Views

Hello, kweniiii,

 

We were reviewing your community thread related to your Intel® Optane™ Memory Series, and we have not heard back from you in a while, so we will proceed to close this inquiry now.

 

If you need further assistance, please post a new question.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

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