Disabling acceleration in Optane H10 Dell Precision 3420

[dboast]

I would like to separate the optane 32 GB module from the 512 GB ssd in my Optane H10 module, this is to allow me to install an instance of Ubuntu on the 32 GB optane module and use the ssd for other purposes. When researching this I came across several linux users who found the Optane H10 appearing as two seperate NVME drives (example:ubuntu-how-to-use-intel-optane-memory-for-ssd-caching - Codenotary). Other users seemed to be able to use the intel tools or BIOS settings to enable or disable acceleration on an H10 to treat it as one or two drives.

The drive currently shows as a single 500 GB drive in both Ubuntu and Windows.

I can't find any Optane settings in the Dell BIOS, I used the original version 2.6 BIOS and have tried on the latest version 2.24.0 BIOS. I've tried the Intel Rapid Storage Technology application, but this only lists another drive (presumably to offer acceleration on this) but does not show the Optane drive that is seen by windows. I presume the RST tool is not designed to work with the H10 module. I can't seem to find a copy of the "Intel® Optane™ Memory Application" or  "Intel® Optane™ Memory and Storage Management Application" which are suggested on this page (How to Disable System Acceleration with Intel® Optane™...), google links just lead to the general Intel software download centre.

For reference my specs are Dell Precision 3420, i5 7500, with a generic Intel 250 GB SSD as a Windows boot drive and an Optane H10 (32 GB + 512 GB) mounted as an additional drive.

Thanks for your time.

[dboast]

For additional reference, using the Intel Memory and Storage Tool it says my Optane drive has the following attributes:

Model number - INTEL HBRPEKNX0202AH

Firmware - HPS1

Driver version - 16.8.3.1003

Drive health - Healthy

[BrusC_Intel · Accepted solution]

Hello, dboast.

Thank you for posting on the Intel Community Support forums.

I received your ticket regarding your desired Optane configuration, and I will be reviewing this with you.

Just in case, the configuration you are describing is not supported and not validated by us, and there are no official steps or information I can provide on this matter since the Optane portion of the disk is designed exclusively to accelerate its own NAND/Storage portion in combination with the Intel RST driver, but I can share the following comment:

For what I can see online, the 3420 is a 7th Gen system, so it is possible that it doesn't have PCIe bifurcation on the M.2 port, and the board is not able to detect both portions of the Optane H10, just the NAND/Storage portion of 512GB, so it could be a good option to review with the system manufacturer to confirm if this is available or not, as this became more common around the 10th generation, or test in a different system that has been validated to be H10 compatible by the manufacturer.

I hope this helps, the ticket will be closed of February 14th if there is no confirmation about further assistance being required.

Regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel]

Hello, dboast.

This post is to inform you about the closure of this community thread.

I previously shared that Linux configurations using Optane H Series are not supported and nor validated by us, and also that Optane H10/H20 compatibility with a system must be reviewed with the system manufacturer.

The thread will be closed since other questions did not take place and further assistance was not requested, and the thread will no longer be monitored by Intel support. If you require any type of assistance from Intel in the future, please open a new thread, or contact us using any of the available support methods:

- https://www.intel.com/content/www/us/en/support/contact-intel.html

Best regards,

Bruce C.

Intel Customer Support Technician