Error code: 0xA003012D

[User1574999772987498]

The error code pops up repeatedly. So I searched it on support, but there wasn't.

What could I do on that code?

[n_scott_pearson]

We can't translate text included in a picture. Please capture the message as text and include it in a response message.

...S

[User1574999772987498]

Error Occurrence

Intel Optane memory application error has been occured

Error code: 0xA003012D

If you need any help, visit intel.com/support/optane-memory

[JosafathB_Intel]

Hello User15749997729874984269,

Thank you for contacting Intel® Memory & Storage Support.

As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information:

• Your system configuration including manufacturer, model and part number of all your system components and a copy of the SSU logs in the system that the Optane is connected.

1-        Go to https://downloadcenter.intel.com/download/25293/ and download the software.

2-        When finished downloading it, open it.

3-        Attach the file obtained to your reply post.

• Please let us know the version of the Optane software that you have installed in your system.

• A screenshot of the “Disk Management” showing all the storage devices. To access the disk manager you can choose from the following two ways:

# 1: Open it from the Quick Access Menu.

o Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management.

# 2: Access Disk Management via Run.

o Use Windows+R to open Run, type “diskmgmt.msc” in the empty box and tap OK.

We will be looking forward to your reply including this information.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello User15749997729874984269,

We were reviewing your community post, which is related to your Intel® Optane™ Memory Series, and we would like to know if you need further assistance.

Have a nice day.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello User15749997729874984269,

We have not heard from you since your first post 11 days ago, please, let us know if you need further assistance related to the Intel® Optane™ Memory Series. We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[User1574999772987498]

I am going to get storage upgraded (include system strage) so I will let you know whether

optane has problem on new system.

Thank you for your help.

[JosafathB_Intel · Accepted solution]

Hello User15749997729874984269,

Thank you for your reply,

As per your consent, we will close this community thread. If you need further assistance related to the Intel® Optane™ Memory, please do not hesitate to contact us back.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[LeonWaksman]

Hi Josh,

But what the error code 0xA003012D means? Do you have answer?

Leon

[JosafathB_Intel]

Hello LWAKSMAN,

Thank you for your reply.

Let us further investigate your inquiry for information related to the “Error code: 0xA003012D”.

We will be contacting you back as soon as we have an update.

Have a nice day.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello LWAKSMAN,

Thank you for your patience.

This error code has not been reported in the past, so we cannot say what the root cause is without any additional information (system details and configuration) to check if it was due to some detail in the configuration.

Thank you for your patience and understanding.

Have a nice day.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[LeonWaksman]

Hello Josh,

Thank you very much for your answer. However, I have to admit that to me (I'm a software engineer), this answer is rather not adequate. I don't thing that you need to know the system configuration to give the correct answer. This undocumented error was generated by Intel application (Optane Setup). This is not a magic, this have to be hard coded in order to appear on screen. In the Optane Application code are conditions to generate this code. If you will issue a question to the software department, responsible for this application, you should get the answer. If they don't have the answer, this application is out of control.

Regards

Leon

[JosafathB_Intel]

Hello LWAKSMAN,

Thank you for your reply.

Let us further investigate your inquiry for information.

We will be contacting you back as soon as we have an update.

Have a nice day.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

[JosafathB_Intel]

Hello LWAKSMAN,

Thank you for your patience.

The meaning of this error code is not clear to us as it is not a code generated by our application, instead, it is generated by the operating system when the RST driver attempted to call Windows*.

With additional information about the state of system and environment we may be able to understand better the source, but without replication is difficult to know the root cause of this error.

In case that any other user gets this error, he will need to open a new thread and provide us with additional information (system details and configuration) to further check if it was due to some other detail in the configuration.

Thank you for your patience and understanding.

Have a nice day.

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel