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MJime16
Beginner
235 Views

HDD with Optane not recognized by system after changing motherboard

The HDD 2 tb and Optane memory of 16 GB worked very well. After a failure in the motherboard and put a new one the system does not recognize the HDD (neither Bios).

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3 Replies
JosafathB_Intel
Moderator
49 Views

Hello MJime16, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. • We will like to know the software solution that you are using to manage your Optane and the version. • We will like to know if you already tried to clean the Optane previous configuration by using the option on your PC BIOS. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
49 Views

Hello MJime16, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
49 Views

Hello MJime16, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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