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Beginner
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Pourquoi ma Technologie de Stockage Intel Rapid Bug ?

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J'ai un problème sur cette application , après un moment où mon PC était en panne la Fnac me l'a rendu en disant que les constructeurs d'asus avais rajouté cette technologie pour mon Intel Optane, et aujourd'hui je vois qu'il déclare une erreur, je ne sais absolument pas si c'est un problème venant d'une mise à jour Windows ou autre en tout cas il y a un problème se présentant et je souhaiterais que vous m'aidiez s'il vous plait, je ne suis vraiment pas qualifié pour se genre de chose.

 

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Hi FMana1,

 

Thank you for your response to Intel® SSD support group with your request for assistance with your Intel® Optane Memory M10 Series (16GB, M.2 80mm PCIe 3.0, 20nm, 3D XPoint ).

 

In the information sent previously, we determined your Intel® Optane Memory was being seen by the system.

 

Usually when computers are sent for repair or maintenance, the hard drive is erased and all software is later reinstalled. Intel® Optane Memory usually installs software in main drive and also reserves an unallocated partition at the end of the system disk; please refer to the following link to download the Intel® Optane Memory Installation Guide: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt... refer to page 6, point 1.2.3 for detailed instruction referring to Operating System installation requirements for Intel® Optane Memory.

 

To support system acceleration with Intel® Optane Memory, your primary drive, must contain at least 5MB of continuous unallocated space at the end of the bootable drive. Intel® Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on Intel® Optane™ Memory this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

 Please refer to ASUS* to find the corresponding BIOS details on how to detect your Optane Memory Module in your system.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

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Moderator
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Hello FMana1,

 

Thank you for posting on this Intel Community.

 

To better assist you, we would like to have the following information:

 

1. Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to check your system configuration.

 

1. Download the Intel® System Support Utility and save the application in your computer.

2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3. To save your scan, click Next and click Save.

 

2. Please let us know if your computer came with Intel® Optane™ Memory or if you installed the module on it.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

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Beginner
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The computer Came with the Intel Optane Memory the first time i've buy it , but many month later my pc had a problem, I gave my PC back where I bought it for repair, my PC come back from Asus repairers, the after sales service (of the FNAC) said that ASUS had the Intel® Rapid Storage Technology on my PC.

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Moderator
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Hello FMana1,

 

Some of the information we were looking for was not included on the report requested. Please run the following report:

 

1. Intel® RST report

 

1.Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).

2.Click the Help icon.

3.Click the System Report icon.

4.Click Save.

 

2. If available, please post the Intel® Optane™ Memory part number.

 

3. I see that there is a warning message on one of the drives, could you please click on it, document the message and translate it into English?

 

Note: Our support is in English only. We use a translation tool to better assist you. However, we cannot translate images.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

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Beginner
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There it is

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Moderator
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Hello FMana1,

 

Thank you for your response.

 

We will review it and get back to you soon.

 

Wanner G.

Intel Customer Support Technician

Under Contract to Intel Corporation

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Hi FMana1,

 

Thank you for your contact to Intel® SSD support group with your request for assistance with your Intel Optane Memory M10 Series (16GB, M.2 80mm PCIe 3.0, 20nm, 3D XPoint ).

 

We have reviewed all the information you have kindly provided to us. We can see your Intel® Optane™ Memory was removed from your system, not following the proper procedure; therefore, you’ll need to perform the following steps, in order to recover your Intel® Optane™ Memory module.

 

Please follow the instructions below:

 

·        We recommend you to uninstall RST App and/or Optane Memory App

·        Open an Administrator Command Prompt (Right click on your start menu icon, select "Command Prompt (Admin)" from the list).

·        Type "diskpart" and press enter

·        Type "list disk" to display a list of your connected storage devices. Here you should be able to see your memory module, note the disk number.

·        Type "Select Disk 1" and press enter. *Make sure to adjust to match the disk number displayed for your module. 

·        Type "Clean all" and press enter. Diskpart will proceed to low-level format your memory module, this process may take several minutes. You will not see a progress bar, but a blinking cursor. Once the command completes you may close command prompt.

·        Proceed to restart your computer

·        Confirm that you have the required 5MB of unallocated space on the drive that you want to accelerate. *For detailed instructions please see additional information below.

·        Please install Optane Memory App and attempt to enable acceleration

 

*To support system acceleration with Intel® Optane Memory, your primary drive, must contain at least 5MB of continuous unallocated space at the end of the bootable drive. Intel® Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on Intel® Optane™ Memory this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

To help you further with your request, it will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions. To access the disk manager you can choose from the following 2 ways:

 

# 1: Open it from the Quick Access Menu.

Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management.

 

# 2: Access Disk Management via Run.

Use Windows+R to open Run, type “diskmgmt.msc” in the empty box and tap OK.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

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Beginner
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My PC can't find the Disk 1

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Hi FMana1,

 

Thank you for your response to Intel® SSD support group with your request for assistance with your Intel® Optane Memory M10 Series (16GB, M.2 80mm PCIe 3.0, 20nm, 3D XPoint ).

 

In the information sent previously, we determined your Intel® Optane Memory was being seen by the system.

 

Usually when computers are sent for repair or maintenance, the hard drive is erased and all software is later reinstalled. Intel® Optane Memory usually installs software in main drive and also reserves an unallocated partition at the end of the system disk; please refer to the following link to download the Intel® Optane Memory Installation Guide: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt... refer to page 6, point 1.2.3 for detailed instruction referring to Operating System installation requirements for Intel® Optane Memory.

 

To support system acceleration with Intel® Optane Memory, your primary drive, must contain at least 5MB of continuous unallocated space at the end of the bootable drive. Intel® Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on Intel® Optane™ Memory this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

 Please refer to ASUS* to find the corresponding BIOS details on how to detect your Optane Memory Module in your system.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

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Hi FMana1,

 

Greetings from Intel® SSD support group.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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Highlighted
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Hi FMana1,

 

Greetings from Intel® SSD Support Group.

 

This is to let you know this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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