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ELevi3
Beginner
728 Views

Hi, Just installed intel optane 32gb on z390 auros pro board according to manuals in M2A slot. The card recognized by system as INTEL MEMPEK1W032GA. Need assistance. Regards, Eli

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Santiago_A_Intel
Employee
216 Views

Hi ELevi3,

 

Thank you for your reply to Intel® SSD support group.

 

We are glad your Intel® Optane™ Memory module is now working.

 

Despite Intel® Optane™ Memory  can reside in the same system where a RAID Volume is installed; unfortunately, a RAID Volume cannot currently be accelerated by Intel® Optane™ Memory; please refer to following Link for details on Frequently Asked Questions for Intel® Optane™ Memory: https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m...

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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7 Replies
ELevi3
Beginner
216 Views

Remark: The board is Z390

AORUS pro

LeonWaksman
Super User
216 Views

Hi Eli,

I understand that you ask how to enable your Optane memory to accelerate HDD in your system? Please refer to the following page and you will probably find an answer for your questions: https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m...

Please also read here: https://www.intel.com/content/www/us/en/support/articles/000024385/memory-and-storage.html

 

Leon

 

ELevi3
Beginner
216 Views

Thank's

The only difference I found was in Windows version :

Desired version : Windows version 1803 or later

My version :  10.0.17763 Build 17763

 

Regards,

Eli

 

ELevi3
Beginner
216 Views

No ,

After rechecking my Version is 1809, so it's not an issue.

 

Santiago_A_Intel
Employee
216 Views

Hi ELevi3,

 

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

 

We’ve read your comment and understand this is a new installation and we will proceed as such.

 

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

Your motherboard manufacturer has published an User’s Manual, (Please find it in the following Link:  http://download.gigabyte.us/FileList/Manual/mb_manual_z390-aorus-ultra_1001_190219_e.pdf

on Chapter 3, page 47, section 3.2 you’ll be able to find the corresponding details on installation of an Intel® Optane™ Memory module, please refer to this set of instructions as required by GIGABYTE*; please note on page 48, section A-2, Installation in Intel RST Premium With Intel Optane System Acceleration mode, point 2 where you have to modify the configuration, since the setup instructions are different, depending on the M.2 connector used (M2A, M2M, M2P).

 

To support system acceleration with Intel Optane Memory, your primary drive, must contain at least 5MB of continuous unallocated space at the end of the bootable drive. Intel Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

In addition to this, Intel® offers convenient video resources to accomplish your Optane™ Installation, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000023884/memory-and-storage/intel-optane-m...

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

ELevi3
Beginner
216 Views
Thank you for your response. I solved the Optane Memory issue. The problem was in unallocated space on primary disk. After creating unallocated space and downloading Optane Memory software I managed to activate the Optane Memory on my primary SSD disk. Than I replaced the Optane driver with Intel Rapid Storage Technology software in order to create Raid 5 array. The new problem appears when I creating 3 disks array it automatically disables Optane Memory option. Is there possibility to create a Raid 5 volume and use Optane memory for primary SSD disk and newly created Raid 5 volume ? Regards, Eliahu
Santiago_A_Intel
Employee
217 Views

Hi ELevi3,

 

Thank you for your reply to Intel® SSD support group.

 

We are glad your Intel® Optane™ Memory module is now working.

 

Despite Intel® Optane™ Memory  can reside in the same system where a RAID Volume is installed; unfortunately, a RAID Volume cannot currently be accelerated by Intel® Optane™ Memory; please refer to following Link for details on Frequently Asked Questions for Intel® Optane™ Memory: https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m...

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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