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JVeld1
Beginner
645 Views

How do I enable second optane memory stick?

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I have two sticks of 32GB optane installed and 2 4TB drives. When I enabled optane in the Intel Rapid Storage it allowed me to link 1 optane with 1 drive and shows up okay.

However there does not appear to be a way to link the second optane module with the second 4TB drive.

 

I also have an 1TB NVMe drive which has the OS on and does not need the optane speed up.

 

Any help getting second drive linked up appreciated.

 

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Santiago_A_Intel
Employee
52 Views

Hello JVeld1,

 

Thank you for contacting Intel® SSD support group.

As we understand, you need assistance with your Intel® Optane™ Memory. Please refer to the information below:

 

Based on the  Frequently Asked Questions for Intel® Optane™ Memory  Please follow this link for further details on Intel® Optane Memory:

https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m...

 

I have two modules. Can I use them both for system acceleration?

 

"System acceleration is only supported with one module and one SATA drive. Additional modules in the system aren't supported for system acceleration".

 

We hope you find this information helpful.

 

Might you need further assistance, please let us know; otherwise, please confirm if we can close this case.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

3 Replies
Santiago_A_Intel
Employee
53 Views

Hello JVeld1,

 

Thank you for contacting Intel® SSD support group.

As we understand, you need assistance with your Intel® Optane™ Memory. Please refer to the information below:

 

Based on the  Frequently Asked Questions for Intel® Optane™ Memory  Please follow this link for further details on Intel® Optane Memory:

https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m...

 

I have two modules. Can I use them both for system acceleration?

 

"System acceleration is only supported with one module and one SATA drive. Additional modules in the system aren't supported for system acceleration".

 

We hope you find this information helpful.

 

Might you need further assistance, please let us know; otherwise, please confirm if we can close this case.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

Santiago_A_Intel
Employee
52 Views

Hi JVled1,

 

Thank you for contacting Intel® SSD Support.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
52 Views

Hi JVled1,

 

Greetings from Intel® SSD Support.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation