How do I get my Data off my old Intel Optane SSD

[gihelp]

I need to get my data off my old Intel Optane SSD. 

Background:

Dell just replaced it with a new one.   The tech that replaced it thought it would be easy, and told me dell would help me.  Dell changed their minds and are not helping me at all.   Good News, the computer tech told me there really was not anything wrong with it.   My laptop is working again, with the new intel optane drive.  I have my old intel optane drive in protective packaging and it is NOT in my laptop at all.   

Diagnosis:

SSD was not able to boot.  This was after an auto-update of windows.   It was believed to be just a minor problem.   Dell gave me new one because I had this in my warranty that I purchased.   

Problem:

Dell will not help me with any person or information about how to retrieve my data off this optane ssd now.  At first, they told me they would.   I need the clear way to do this.   It is new from 2021.   

What I have:

-Dell Inspiron laptop 7706 that is working with the new intel optane ssd. 

- I have a back up hard drive too.   

Attachments:  

I enclosed the pic of Intel Optane SSD

[BrusC_Intel]

Hello, gihelp.

Good day,

Thank you for posting on the Intel Community Support forums.

I received your ticket regarding the failed Optane SSD, I apologize for the inconvenience and I will be assisting you with this.

Please keep in mind there are no official data recovery methods that we can offer and the best option to prevent this from happening with any SSD is to have a backup of your information, no matter the manufacturer.

It is important to note that Optane Memory H10 is a two in one drive, Optane + Storage, and the two sections are recognized as one when it is properly configured with the help of the Intel Rapid Storage Technology driver (RST), and you can attempt to connect the drive to a different computer as a secondary drive, but this does not guarantee that it will work or that your information will be available, and you always have the option to contact a data recovery professional if required:

- https://www.intel.com/content/www/us/en/support/articles/000006357/memory-and-storage.html

If you connect the drive to a different computer:

1. The computer must be validated for Optane H10 usage.*
2. The M.2 port must also be compatible.*
3. The computer must have the RST driver installed
4. Disable the Intel Optane Memory acceleration from the application: How to Disable System Acceleration with Intel® Optane™ Memory.
   1. If it is not possible to disable the acceleration from the application, deconcatenate the Intel Optane Memory from the BIOS: What Does "Deconcatenate" Intel® Optane™ Memory Mean In the System BIOS?.
5. Clean the metadata from the Intel Optane Memory and the secondary drive using the application: How to Clean Intel® Optane™ Memory Metadata Using the Intel® Optane™ Memory and Storage Management Application.
6. Check the drive is visible under Disk Management.
7. If the drive is not visible in Windows and not even the system BIOS, there are no additional steps we can take.

*Check system documentation or confirm with the manufacturer.

I will follow up on February 23rd in case additional time is required.

Regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel]

Hello, gihelp.

I wanted to follow up on this thread to check if you had any questions regarding my previous post or in case we can help you in any possible way.

I will follow up again on February 28th before closing the thread.

Regards,

Bruce C.

Intel Customer Support Technician

[BrusC_Intel]

Hello, gihelp.

Good day,

This post is to inform you about the closure of this community thread.

I previously mentioned that it may be possible to connect the Optane to a different system validated for Optane 10 usage to try to recover the data, but there was no response from your part after trying to follow up.

This thread will be closed right now and it will no longer be monitored by Intel support. If you require any type of assistance from Intel in the future, please open a new thread, or contact us using any of the available support methods:

- https://www.intel.com/content/www/us/en/support/contact-intel.html

Best regards,

Bruce C.

Intel Customer Support Technician