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Beginner
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How do i put my Optane 32 to work with my new SSD?

I have an Optane 32GB that i was using with my regular HDD and it was working fine, now i'm upgrading the disk to a SSD and i'm having this issue where to put the SSD to work i need to change the bios from the default Optane settings, what causes the Optane to stop working.

 

Is there a way to put both to work together?

 

Also where are all the downloads? i keep clicking and the links send me in circles across the website

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Hello FKana, Thank you for contacting Intel® Memory & Storage Support. As we understand you need assistance with your Intel® Optane™ Memory, if we inferred correctly please provide us with the following information: • We will like to know if you have a verified back up of your information, if not please proceed to create one. • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions (this to have a better view on how your HDD is detected by the OS) • We will like to know if you are using the latest version of the Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver (https://downloadcenter.intel.com/download/28413) that is the version: 16.8.0.1000. • We will like to know if in order to try to replace your HDD that is accelerated using your Optane memory, had you tried to disable the Optane acceleration first and tried to enable the Optane again after replacing the HDD, if not please try this and let us know the results. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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Intel® Driver & Support Assistant Detailed Report   Last scan: 1/7/2019 9:52 PM Computer ASUSTeK COMPUTER INC. STRIX Z270H GAMING System Manufacturer System manufacturer System Model System Product Name System Type Desktop Motherboard Manufacturer ASUSTeK COMPUTER INC. Motherboard Product STRIX Z270H GAMING BIOS Version BIOS Date: 07/23/17 15:08:59 Ver: 05.0000C SMBIOS Version 3.0 Operating System Microsoft Windows 10 Pro (64-bit) Version 1803 OS Build 10.0.17134 Build Branch rs4_release Locale English (United States) Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 .NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.03056 Default Internet Browser Internet Explorer 11.472.17134.0 Installed Internet Browsers Mozilla Firefox, Google Chrome, Internet Explorer 11.472.17134.0 Processor Intel® Core™ i7-7700K CPU @ 4.20GHz Manufacturer GenuineIntel Description Intel64 Family 6 Model 158 Stepping 9 Architecture x64 # of Cores 4 # of Threads 8 Current Clock Speed 4200 MHz Current Voltage 1.7 Level 2 Cache 1024 Kb Level 3 Cache 8192 Kb Processor Id BFEBFBFF000906E9 Availability Running at full power Chipset Intel® 200 Series Chipset Family Graphics NVIDIA GeForce GTX 1060 3GB Adapter Compatibility NVIDIA Video Processor GeForce GTX 1060 3GB Resolution 2560 x 1080 Bits Per Pixel 32 Number of Colors 4294967296 Refresh Rate - Current 60 Hz Refresh Rate - Maximum 75 Hz Refresh Rate - Minimum 50 Hz Driver Provider NVIDIA Driver Version 23.21.13.9135 Driver Date 3/23/2018 Adapter DAC Type Integrated RAMDAC Adapter RAM 3.00 GB Availability Running at full power Status This device is working properly. Location PCI bus 1, device 0, function 0 Device Id PCI\VEN_10DE&DEV_1C02&SUBSYS_8C951462&REV_A1\4&35D4F288&0&0008 Audio High Definition Audio Device Driver Provider Microsoft Driver Version 10.0.17134.319 Driver Date 9/7/2018 Device Id HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_10438723&REV_1000\4&292560CE&0&0001 NVIDIA High Definition Audio Driver Provider NVIDIA Corporation Driver Version 1.3.36.6 Driver Date 3/23/2018 Device Id HDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_14628C95&REV_1001\5&71E6207&0&0001 Networking and I/O Intel® Ethernet Connection (2) I219-V Manufacturer Intel Availability Running at full power Status This device is working properly. Installed True MAC Address 60:45:CB:6E:21:83 Service Name e1dexpress Driver Provider Intel Driver Version 12.15.23.8 Driver Date 10/5/2016 Device Id PCI\VEN_8086&DEV_15B8&SUBSYS_86721043&REV_00\3&11583659&0&FE Revision 00 Memory 32 GB Physical Memory - Total 32 GB Physical Memory - Available 21.07 GB Virtual Memory - Total 36.99 GB Virtual Memory - Available 23.35 GB Page File C:\pagefile.sys Page File Space 5.00 GB Storage KINGSTON SA400S37120G Capacity 111.79 GB Firmware Version SBFK71E0 Serial Number 50026B768208AA3C Partitions 2 Driver Provider Microsoft Driver Version 10.0.17134.1 Driver Date 6/21/2006 Device Id SCSI\DISK&VEN_&PROD_KINGSTON_SA400S3\4&26E76114&0&040000 C: File System NTFS Compressed False Capacity 111.33 GB Free Space 53.92 GB NVMe INTEL MEMPEK1W03 Capacity 27.25 GB Firmware Version K3110310 Serial Number PHBT720501R5032E _00000001. Partitions 1 Driver Provider Microsoft Driver Version 10.0.17134.1 Driver Date 6/21/2006 Device Id SCSI\DISK&VEN_NVME&PROD_INTEL_MEMPEK1W03\5&10E89B19&0&000000 D: Hitachi HDS722020ALA330 Capacity 1863.01 GB Firmware Version JKAOA3EA Serial Number JK1174YAK84T4W Partitions 5 Driver Provider Microsoft Driver Version 10.0.17134.1 Driver Date 6/21/2006 Device Id SCSI\DISK&VEN_HITACHI&PROD_HDS722020ALA330\4&26E76114&0&020000 H: File System NTFS Compressed False Capacity 488.28 GB Free Space 324.31 GB I: File System NTFS Compressed False Capacity 244.14 GB Free Space 155.50 GB J: File System NTFS Compressed False Capacity 244.14 GB Free Space 72.72 GB K: File System NTFS Compressed False Capacity 488.28 GB Free Space 330.81 GB L: File System NTFS Compressed False Capacity 398.04 GB Free Space 161.92 GB WDC WD10EZEX-00RKKA0 Capacity 931.51 GB Firmware Version 80.00A80 Serial Number WD-WCC1S3326303 Partitions 5 Driver Provider Microsoft Driver Version 10.0.17134.1 Driver Date 6/21/2006 Device Id SCSI\DISK&VEN_WDC&PROD_WD10EZEX-00RKKA0\4&26E76114&0&000000 F: File System NTFS Compressed False Capacity 472.35 GB Free Space 367.62 GB G: File System NTFS Compressed False Capacity 457.77 GB Free Space 278.23 GB

 

 

Yes i just downloaded the SSU and my drivers are up to date, like i mentioned my issue is that apparently i can't have both SSD drive and Optane at same time or if i do can, i have no idea how.

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Hi FKana,

 

If I understood you correctly, you want to accelerate your new SSD with the Intel® Optane™ Memory that was used before to accelerate your old HDD, right?

 

There are some details to consider. The first one is if your new SSD is a SATA drive. If it is, then it’s possible to pair it with the Intel® Optane™ Memory, but if it is not a SATA drive, then it would be not possible to set it up with the module.

 

Additionally, before trying to pair the new drive with the module, it is necessary that you disable the Intel® Optane™ Memory first from the application so it can be de-concatenated from the old HDD first. If you just simply physically disconnect them, then the module won’t work as it will “think” that it is still paired with the old HDD, and the old HDD will “think” the same, that it is still working with the Intel® Optane™ Memory.

 

On the other hand, we need the information from the Intel® System Support Utility (SSU) to get the complete details of your system. Please run the full report as mentioned above and export the data in a text file. Then please attach that file in your response.

 

If possible, please let us know which is the HDD and the SSD in discussion because you have several drives in your system so it’s confusing for us to know which drive is the one you are referring to.

 

We’ll be waiting for your response.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

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Moderator
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Hello FKana, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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Hello FKana, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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Sorry for the late reply,

 

I tried to unplug/plug the board and still nothing changed. after plug it again the system still thinks it's a HDD

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Moderator
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Hello FKana, Thank you for your reply. In order to further assist you we will appreciate if you can provide us with the information requested in our previous post. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
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Moderator
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Hello FKana, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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Highlighted
Moderator
48 Views

Hello FKana, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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