I can not active Intel optane memory, Why?

[SMahm3]

I have bought a 'Lenovo Ideapad 330S-15IKB' Laptop. When I install optan memory driver but did not run. So need help.

[AlHill · Accepted solution]

Do you know for certain that the laptop supports optane?

Have you checked the bios and set the correct sata mode?

What processor do you have? Provide the model number.

What operating system, AND VERSION do you have?

Doc

[Esteban_C_Intel1]

Hello SMahm3, Please contact us if you have any additional questions. Esteban C Intel Customer Support Technician Under Contract to Intel Corporation