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GWeir4
Beginner
934 Views

I have HP Laptop 15-da0032wm with Intel Optane Memory. Had to re-install Windows 10 using a recovery USB drive from HP, but lost my Optane Memory.

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Esteban_C_Intel1
Employee
382 Views
Hello GWeir4, Thank you for reaching out to the Intel Communities. In this case, my recommendation would be to follow this article and let me know how it went afterwards: https://www.intel.com/content/www/us/en/support/articles/000024560/memory-and-storage/intel-optane-m... When the OS is reinstalled but the Intel(R) Optane Technology was not disabled before this could happen. Regards, Esteban C Intel Customer Support Technician Under Contract to Intel Corporation

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GWeir4
Beginner
382 Views

Ooops Hit Send before finishing message. The Intel RST UI says I have an Optane Memory-ready system, but module not detected.

Esteban_C_Intel1
Employee
383 Views
Hello GWeir4, Thank you for reaching out to the Intel Communities. In this case, my recommendation would be to follow this article and let me know how it went afterwards: https://www.intel.com/content/www/us/en/support/articles/000024560/memory-and-storage/intel-optane-m... When the OS is reinstalled but the Intel(R) Optane Technology was not disabled before this could happen. Regards, Esteban C Intel Customer Support Technician Under Contract to Intel Corporation

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Esteban_C_Intel1
Employee
382 Views
Hello GWeir4, This is to verify if you were able to follow the recommendations from the link provided and how it went. Regards, Esteban C Intel Customer Support Technician Under Contract to Intel Corporation
Esteban_C_Intel1
Employee
382 Views
GWeir4, Feel free to contact us back if you have further questions Regards, Esteban C Intel Customer Support Technician Under Contract to Intel Corporation
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