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1361 Discussions

Install Optane Memory and Storage

jtroop
Beginner
‎04-04-2023 09:19 PM
1,296 Views

Trying to Install the Optane Memory and Storage so I can use my NVME drive. I can see it on Win 11, but it is Unallocated.  When I try install the Intel Optane Memory I get a pop up window 

 

jtroop_0-1680668082824.png

And of course, when I try to install the RST driver, i get the pop up window to install the Intel Optane Memory and Storage. So it is the ultimate circle of life never ending. Can you help???

Here is the Intel  Optane Memory Stoage pop up I get.

jtroop_1-1680668284350.png

 

 

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BrusC_Intel
Employee
‎04-05-2023 05:51 PM
1,257 Views

Hello, jtroop.


Thank you for posting on the Intel Community Support forums.


I received your ticket regarding the installation of the Optane Memory and Storage Management, and I will be reviewing this with you.


Please let me know the following:


  1. What drive (or drives) are installed in the system?
  2. Is there a particular reason why you need the Optane Memory and Storage Management or RST?
  3. What is the model of your motherboard/system and have you tried to contact the manufacturer?


I will follow up April 7th in case additional time is required.


Regards,


Bruce C.

Intel Customer Support Technician


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BrusC_Intel
Employee
‎04-07-2023 10:23 AM
1,230 Views

Hello, jtroop.


Good day,


I wanted to follow up on this thread to check if you had any questions or concerns regarding my previous message.


The thread will be closed on April 12th if there is no confirmation about further assistance being required.


Regards,


Bruce C.

Intel Customer Support Technician


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BrusC_Intel
Employee
‎04-12-2023 03:32 PM
1,165 Views

Hello, jtroop.


Good day,


This post is to inform you about the closure of this support thread.


I previously tried to obtain more information in order to determine exactly what the problem is before providing any recommendations, but there was no response from your part after I tried to follow up.


The thread will be closed right now, and it will no longer be monitored by Intel support, but if you require any type of assistance from Intel in the future, just open a new thread, or contact us using any of the available support methods:

- https://www.intel.com/content/www/us/en/support/contact-intel.html


Best regards,


Bruce C.

Intel Customer Support Technician


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