Installing Optane m10 in an optiplex 7470

[ESaya]

I don’t know what kind of thermal pad use. Thickness? Material?

thanks

[Santiago_A_Intel · Accepted solution]

Hello ESaya;

Thank you for contacting Intel® Optane Memory Communities.

We understand you need to install, our Intel Optane Memory in your Dell* Optiplex 7470 All-In-One (AIO) computer.

Intel does not provide a thermal pad with the Intel® Optane™ Memory module, please refer to this article:

What's in the Box for Intel® Optane™ Memory Series: https://www.intel.com/content/www/us/en/support/articles/000023977/memory-and-storage/intel-optane-memory.html?erpm_id=7828463

As for the image capture provided, it seems Dell* requires to install a thermal pad, please find the information in this Dell* site link: https://www.dell.com/support/manuals/us/en/04/optiplex-7470-aio/opti7470_service_manual/installing-the-intel-optane-card?guid=guid-b8ecc7be-5d71-4885-b5e1-ecad820750c1&lang=en-us; to download the Dell* OptiPlex 7470 All-in-One Service Manual, please refer to this link: https://topics-cdn.dell.com/pdf/optiplex-7470-aio_owners-manual2_en-us.pdf; installation information can be found in page 30, under “Installing the Intel Optane card”. Dell* has stated clearly, that for their Optiplex 7470 AIO, Intel Optane Modules must be installed with a thermal pad.

In case you have further inquiries about this Dell* requirement, we advise you to contact directly Dell Support site, by following this link: https://www.dell.com/support/home/us/en/19/?c=us&l=en&s=dhs

Please let us know if there is anything else we can help you with.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

"Please be aware that the content on the site links provided, are not controlled by Intel®. This information is offered for your convenience and should not be viewed as an endorsement by Intel® for the merchants or services offered there."

[Santiago_A_Intel]

Hi ESaya;

Greetings from Intel® Optane Memory Communities.

In our previous post, we have shared some information about Dell’s* requirement’s to use a thermal pad when installing Intel® Optane Memory modules in their AIO computers, please let us insist, to contact Dell's* support.

If you have any additional inquiries, please don’t hesitate to contact us. We will be more than happy to help you in any way we can.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

[Santiago_A_Intel]

Hi ESaya;

Since we have not received a response for our previous post, this community thread is being closed

Please feel free to get back to Intel® communities.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel