Intel Optane Memory offline

[Radek007]

Hi,

i have problem with enabling intel optane memory (Intel OPTANE MEMPEK1W032GA 32GB), firmware: K3110310. 

on:

Motherboard: ROG STRIX B360-G GAMING

OS: Win 10 64bit

Installed on: SAMSUNG SSD 970 EVO Plus

BIOS is updated.

40MB unallocated on the right

Other disks: 

ST4000NE001-2MA101 

WDC WD20EZRZ-00Z5HB0

Storage Controller:

Intel(R) Chipset SATA/PCIe RST Premium Controller

Installed:

Intel RST (prod. version 18.1.1037.0, driver version: 17.11.3.1010 with Intel Optane Memory and Storage Management

Intel Memory and STorage Tool (v. 2.2.18)

Problem: 

In Intel Optane Memory and Storage Management there are two errors: 

"There are no valid disk pairs in your system" and

"There may be too many volumes in your system"

I have no idea what else should I do to make Optane memory to work, can you please help?

This problem occured after I replaced SSD Kingston A1000 NVMe, SA1000M8/240G with SAMSUNG SSD 970 EVO Plus

Thanks in advance,

Radek

In memory and storage tool viz. scree

[LeonWaksman · Accepted solution]

Hi Radek,

I'll try to list the procedure/requirements needed to enable the Optane Acceleration on one of your DATA drives (as you probably know, your NVMe System SSD can't be accelerated).

1. If your Optane Memory was previously used, it should be cleared from old data (if any). To do this, select the Optane drive in DISKPART Command prompt and execute "clean" command.

2. The Optane Module should be installed in M2_2 slot (see page 1-12 User Manual)

3. The System Drive and the DATA Drive boeing accelerate should have GPT (rather than MBR partition). If not, use MBR2GPT command to convert from MBR to GPT, without loosing data.

4. The SATA Mode in BIOS in Advanced PCH Storage Configuration should be set "Intel RST with Intel Optane System Acceleration" (see page 36,37 in BIOS User Manual).  If the mode is set to AHCI, in order to not corrupt the O.S. Boot, change Windows Boot Mode to SAFE. Only then, enter BIOS and change the SATA Mode. Save the setting and boot into Windows in SAFE mode. Next, you may change Windows Boot mode to NORMAL.

5. Now try to enable Optane Acceleration as described in Section 6.1 of the Optane Installation Guide.

Leon

[Radek007]

Hi, thanks for help. Problem was that data from Optane memory weren’t cleared. After that, everything worked like a charm.

[Yogaeasvaran]

Greetings Radek,

Thank you contacting Intel Customer Support.

There are few of this same issue can resolve by just restarting the computer. However, if this doesn't work, you can try to remove the SATA drive from the system and boot again without the drive to see if the module still appears as offline.

Apparently, this issue is because there are two drives with the same disk signature in your system, so one of them appears as offline. Chances are that if you remove the HDD, the module may appear as online again. You can check the following information for additional details: https://neosmart.net/wiki/disk-signature-collision/

If you are able to make the Intel® Optane™ Memory online again, please follow these steps to clean the module and delete any data stored in it:

Open the Command Prompt as Administrator.

Run the command diskpart.

Run the command list disk. You will see all your drives, including the Intel® Optane™ Memory. Take note of the ID associated with the module.

Run the command select disk . Use the ID number for the Intel® Optane™ Memory.

Run the command clean all to start the process. This process will delete all data in the module, so make sure you actually selected the module and not another drive by mistake.

Once this is done, you can add again the HDD and see if everything is working fine.

I'll be waiting for your results.

Thanks & Regards,

Yogaeasvaran

Intel Customer Support

[Yogaeasvaran]

Greetings Radek,

Regarding your case number 05989403, we are following up to find out if you were able to complete the actions?

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thanks & Regards,

Yogaeasvaran

Intel Customer Support

[Yogaeasvaran]

Greetings Radek,

Regarding your case number 05989403, we are following up to find out if you were able to complete the actions?

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thanks & Regards,

Yogaeasvaran

Intel Customer Support

[Yogaeasvaran]

Greetings Radek,

Kindly note that as we have not received any response from our previous follow-ups, we will be closing this request.

If you have any more questions in the future, please don't hesitate to post a new question, as this thread will no longer be monitored.

Thanks & Regards,

Yogaeasvaran

Intel Customer Support