I'm in the process of installing my Intel Optane Memory 32GB M.2 Cache for the first time. The Memory has been installed, but I cannot seem to get it to enable on my Western Digital Black 2TB HDD. When selecting that HDD and clicking enable, the Rapid Storage Technology program will get to 3%, stop for a while, and then just cancel itself with no error message.
I Initially tried the Intel Optane Memory Software, and I got similar results.
I am able to enable Intel Optane Memory on my 128GB SSD with no issues, but this isn't the drive I wanted to speed up. I tried adding some unallocated space to the end of my HDD as some other online posts say to do this, but I'm not sure if this is needed at all.
I've attached my Intel System Support Utility Scan Results. I've attached a screenshot of my Disk Management screen. I have checked that my Bios is up-to-date.
Thank you for contacting Intel® Technical Support.
As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly you were able to accelerate your primary SSD using the RST software but you are not able to accelerate your secondary drive.
In order to further assist you, please, review and take into consideration the following recommendations:
We hope you find this information helpful.
Intel® Customer Support Technician
Under Contract to Intel Corporation
Before I tried any of your well-written suggestions I tried to enable the optane memory on my HDD... and it just worked no problems this time. Not sure what has changed from last time besides enabling optane on my SSD. Perhaps just a simple restart of the computer fixed it.
So yeah, it's working now. Thanks for taking the time to write out your response, hopefully it might be helpful for someone else who has the same issue in the future.
Please mark this thread as solved if I haven't found a way to do that already.
Kind Regards, Logarek.