Community
cancel
Showing results for 
Search instead for 
Did you mean: 
AJeka
Beginner
463 Views

Intel Optane error: No compatible disks for Intel Optane memory

After enabling m.2 guene on my MSI motherboard I was available to install the Intel Optane Memory app.

 

App throws me an error : No compatible disks for Intel Optane memory

3 Replies
JosafathB_Intel
Moderator
94 Views

Hello AJeka, Thank you for contacting Intel® Memory & Storage Support. Based on the information you provided we notice the following: Your BIOS settings seem to be configured correctly but we do not see the unallocated space of at least 5MB on the bootable drive. Another reason why your current configuration does not seem to be working could be because of the RAID array that you are using as the bootable drive. We advise you to open a ticket in parallel with MSI in order to check that this configuration is supported when using the MSI* genie solution. If you need further assistance please do not hesitate to contact us. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
94 Views

Hello AJeka, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
94 Views

Hello AJeka, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
Reply