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SWilk7
Beginner
546 Views

Since installing Optane it suddenly just shuts down my PC

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1 Solution
Santiago_A_Intel
Employee
112 Views

Hi SWilk7,

 

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

 

It seems you could be having some sort of difficulties getting to read our inquiries; we will be offering the possibility to access Intel® SSD support group through our different support alternatives; for your convenience, you can follow this link to get in touch with other modalities within our support group:  https://www.intel.com/content/www/us/en/support/contact-support.html#@15

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

6 Replies
Santiago_A_Intel
Employee
112 Views

Hi SWilk7,

 

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

 

We’ve read your comment and understand this is a new installation and we will proceed as such.

 

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To support system acceleration with Intel Optane Memory, your primary drive, must contain at least 5MB of continuous unallocated space at the end of the bootable drive. Intel Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

In addition to this, Intel® offers convenient video resources to accomplish your Optane™ Installation, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000023884/memory-and-storage/intel-optane-m...

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

SWilk7
Beginner
112 Views
Subject: Santiago_Intel answered you: Since installing Optane it suddenly just shuts down my PC
Santiago_A_Intel
Employee
112 Views

Hi SWilk7,

 

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

 

Please confirm if you can see our posts here in the community.

 

In case you do, please follow instructions below.

 

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To support system acceleration with Intel Optane Memory, your primary drive, must contain at least 5MB of continuous unallocated space at the end of the bootable drive. Intel Optane™ Memory needs the space to store configuration information and to successfully pair the accelerated drive with the memory module. Additional details on this link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

In addition to this, Intel® offers convenient video resources to accomplish your Optane™ Installation, please follow this link: https://www.intel.com/content/www/us/en/support/articles/000023884/memory-and-storage/intel-optane-m...

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

SWilk7
Beginner
112 Views
Subject: Santiago_Intel answered you: Since installing Optane it suddenly just shuts down my PC
Santiago_A_Intel
Employee
113 Views

Hi SWilk7,

 

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

 

It seems you could be having some sort of difficulties getting to read our inquiries; we will be offering the possibility to access Intel® SSD support group through our different support alternatives; for your convenience, you can follow this link to get in touch with other modalities within our support group:  https://www.intel.com/content/www/us/en/support/contact-support.html#@15

 

Please let us know if you might need additional support with your installation.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

JosafathB_Intel
Moderator
112 Views
Hello SWilk7, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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